topic Re: No connection to internet in Sky Q

No connection to internet

Fimb073 — Thu, 10 Oct 2024 20:02:25 GMT

Our sky Q box is connected to the router but not to the internet. We have reset sky q box and sky router but nothing is working. Also won't connect with WPS button or WiFi password

Re: No connection to internet

oldfella — Thu, 10 Oct 2024 20:05:00 GMT

@Fimb073 wrote:
Our sky Q box is connected to the router but not to the internet. We have reset sky q box and sky router but nothing is working. Also won't connect with WPS button or WiFi password

Hi @Fimb073

First reset your broadband router.
If on Sky broadband hold the Reset on the back of the router until the power light flashes green (about 10 seconds). Don't unplug or switch off your router while it resets. The power light will go green when it's done.
If on 3rd party broadband and your router does not have a reset button, reboot it by disconnecting the power lead for 30 secs and then reconnecting.
Wait until the router is completely back and running and then try a Network Reset found in Q box Home - Settings - Setup - Network.
Highlight Status and then select Reset on the right hand side. Follow instructions to connect by WiFi to your router. Even if reset is not listed there is still an option to connect by WiFi to Sky or 3rd party router
If you are on Sky Broadband you will be asked to press the WPS button on the Sky router. (Not on the Q box as the Network reset will start the main Q box WPS automatically). Make sure you press the WPS button on the Sky router and not the reset button.
if you are on 3rd party (non Sky ) broadband then you need to enter the SSID and password for the router 2.4 Ghz WiFi band.

Re: No connection to internet

Fimb073 — Thu, 10 Oct 2024 20:18:07 GMT

Done all that and it is still not working!

Re: No connection to internet

oldfella — Thu, 10 Oct 2024 20:30:46 GMT

Who is your broadband supplier @Fimb073

Re: No connection to internet

Hoopsbabe — Thu, 10 Oct 2024 20:31:44 GMT

We have the same problem - think it's The Q box that hs failed. Too late now to ring Sky

Re: No connection to internet

Zino — Thu, 10 Oct 2024 20:39:50 GMT

Experiencing same problem here in Dublin 15. But Sky app still says no problem detected @Fimb073

Re: No connection to internet

Tinliz — Thu, 10 Oct 2024 20:51:33 GMT

My sky q box keeps losing Internet connection I am a bt fiber user. Everything else is connected with no issues.

My speed is very good

Re: No connection to internet

Fimb073 — Fri, 11 Oct 2024 08:28:44 GMT

Its Sky!