Sky q remote disconnected

Ebonymadi2908 — Thu, 10 Oct 2024 16:41:55 GMT

My remote has disconnected and I can't for the life of me reconnect it I've held in both 1&3 and 7&9 can anyone help please

Re: Sky q remote disconnected

oldfella — Thu, 10 Oct 2024 16:51:16 GMT

@Ebonymadi2908 wrote:

My remote has disconnected and I can't for the life of me reconnect it I've held in both 1&3 and 7&9 can anyone help please

hi @Ebonymadi2908

Its no good just randomly pressing the buttons. It needs to be done in the correct sequence.

First reboot your Q box.

Have you tried rebooting your Q box?
To reboot press Standby on your Sky Q remote (if the box responds to the remote), and then switch off and unplug at the mains.
Wait at least 30 secs and then Plug back in and switch your Sky Q box back on at the mains.
Wait for the on screen instructions to disappear and the front led to turn Amber. Then wait for 30 secs before you press Home on your Sky Q remote or if this is not working press the standby button on the front of the Q box (Amber led)

note: some features may take up to 5 minutes to return.

Then

With the Q box on with green led try completly resetting your Bluetooth remote.
Press and hold 7 & 9 together on the remote until it’s led flashes four times.
Then make sure that you are pointing your remote at the Q box and press 1 & 3 together until the remote led flashes and follow onscreen instructions to re- pair.

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Sky q remote disconnected

Re: Sky q remote disconnected