topic Re: We’ve lost all apps from the screen in Sky Q

We’ve lost all apps from the screen

Helena16 — Wed, 09 Oct 2024 18:56:50 GMT

All our apps have disappeared on the TV (apart from sky) but there is no fault when I check apps on our account

Re: We’ve lost all apps from the screen

caesarome — Wed, 09 Oct 2024 19:16:42 GMT

@Helena16

Is this on a Sky Q box ?

Re: We’ve lost all apps from the screen

DaveW1987 — Wed, 09 Oct 2024 20:06:29 GMT

Yeah we have too, keeps saying I don't have the subscription for on demand either

Re: We’ve lost all apps from the screen

5f2 — Wed, 09 Oct 2024 20:52:36 GMT

I have lost ALL channels including Sky. The error message says 'There is a technical fault with this channel. Please try again later.

Any ideas?

Re: We’ve lost all apps from the screen

Quoman7 — Thu, 10 Oct 2024 07:34:13 GMT

@Helena16 wrote:

All our apps have disappeared on the TV (apart from sky) but there is no fault when I check apps on our account

Hi @Helena16 Try rebooting your router by removing the power cable for 30 sec then reconnect to reboot, then reboot your main SKYQ box by turning the power off at the socket for 30 sec then turn back on?