topic Re: On deman in Sky Q

On deman

Drams — Tue, 08 Oct 2024 12:47:00 GMT

I've been watching stuff on demand but this morning it now says I have to upgrade to keep watching. I know I have sky signature that allows me to watch on demand. Anyone else having the same issue?

Re: On deman

caesarome — Tue, 08 Oct 2024 12:48:13 GMT

Is this happening on Sky Go ?

Re: On deman

Drams — Tue, 08 Oct 2024 13:51:53 GMT

No on my sky Q box

Re: On deman

MightyQuinn — Tue, 08 Oct 2024 14:45:44 GMT

Hi @Drams You are not selecting HD programmes without a HD subscription?

Re: On deman

Daniel0210 — Tue, 08 Oct 2024 14:50:36 GMT

@Drams

Do you have the HD add on? If not please try changing the default download preference from HD to SD in

Main Menu > Settings > Setup > Preferences

If you do have the HD add on or the above does not fix the issue post again on this thread so we can potentially escalate your post to Sky. Sky will then try to refresh the viewing card which sometimes needs a couple of attempts. This link explains more:

https://www.sky.com/help/articles/call-to-upgrade-downloading-on-demand#q-help-articles

Re: On deman

Drams — Tue, 08 Oct 2024 15:04:57 GMT

Have the HD add on, I've just got home and tried again and now it's working. Haven't done anything different from the norm. Must've been a clich 🤷🏻‍♂️