topic Internet drop out when starting from stand by in Sky Q

Internet drop out when starting from stand by

Fez70 — Mon, 07 Oct 2024 20:37:56 GMT

When ever I put my main sky box on standby when I switch it on again it drops off the internet so you can’t get the home info, apps or download shows. But if you switch it off at the mains it will join up at restart, likewise if you go to settings and reset the network connection. Any ideas why this is happening when put to stand by??

Re: Internet drop out when starting from stand by

Tom-W19 — Tue, 08 Oct 2024 09:06:02 GMT

Hi @Fez70

Your post has been escalated to our Community Messaging team who will invite you to a private chat shortly and help you with this.

Just look out for the chat bubble to start the conversation.

Here's more information on how Community Messaging works - https://community.sky.com/t5/Did-you-know/Escalating-a-post-to-a-Sky-expert/ba-p/3711147