topic Re: Replace old Q box in Sky Q

Replace old Q box

BE13NNN — Mon, 07 Oct 2024 16:37:13 GMT

Hi, how can I go about swapping my current Q box for a new one? My current Q box is over 4 years old, crashes frequently, and needs regular restarts.

Thanks

Ben

Re: Replace old Q box

oldfella — Mon, 07 Oct 2024 16:44:25 GMT

@BE13NNN wrote:

Hi, how can I go about swapping my current Q box for a new one? My current Q box is over 4 years old, crashes frequently, and needs regular restarts.

Thanks

Ben

Most Q boxes are that that age and older @BE13NNN

If you have issues best to contact Sky for an Engineer.

If necessary he will replace your Q box. Any replacement will be a similar age.

Re: Replace old Q box

BE13NNN — Mon, 07 Oct 2024 16:46:22 GMT

But when its working its fine. I was hoping to pre-empt a real problem that a restart doesn't fix. Its only a matter of time before it breaks for good.

Re: Replace old Q box

oldfella — Mon, 07 Oct 2024 16:53:30 GMT

@BE13NNN wrote:

But when its working its fine. I was hoping to pre-empt a real problem that a restart doesn't fix. Its only a matter of time before it breaks for good.

Hi @BE13NNN

Try a Reset Settings in the Q box hidden menu. This may help
To enter hidden menu press Home and navigate down to Settings but do not select Settings.
With Settings highlighted press 0 0 1 Select.
Only Carry out the first Reset (Reset Settings) as the other two will wipe all recordings.
After the Reset you will have to re pair your Bluetooth remote If you use one.
If you cannot switch the Q box on with the remote after the Reset press the Standby button (Amber led) on the front of the box.
To re pair the remote press 1 & 3 together on the remote and follow onscreen instructions to re pair.

Make sure that you are pointing the remote at the Q box when you press 1 & 3 together.

Resetting the settings will also reset:

Audio visual settings, such as picture resolution and HDMI control
Settings changed within the hidden engineer menu, include LNB type. If on a communal dish you need to reset the LNB to SCR in the hidden menu. After changing the LNB type you need to reboot the Q box.

Re: Replace old Q box

PandJ2020 — Mon, 07 Oct 2024 17:21:14 GMT

@BE13NNN wrote:
But when its working its fine. I was hoping to pre-empt a real problem that a restart doesn't fix. Its only a matter of time before it breaks for good.

All Q boxes are lent to you for the duration of your subscription. That means they will replace faulty hardware without charge if you can convince them it needs it...

Re: Replace old Q box

BE13NNN — Mon, 07 Oct 2024 17:39:53 GMT

Ick. I was worried that might be the case.. I just want there to be a policy saying if you have old equipment you can request replacement no qualms

Re: Replace old Q box

oldfella — Mon, 07 Oct 2024 17:45:53 GMT

@BE13NNN wrote:

Ick. I was worried that might be the case.. I just want there to be a policy saying if you have old equipment you can request replacement no qualms

As I said @BE13NNN

All Q boxes will be a similar age.

With the number in circulation it's doubtful that any new boxes are currently manufactured as all are repairable.