New Sky Q remote won’t setup

Tam211 — Mon, 07 Oct 2024 11:01:49 GMT

Been staring at this intermittently for an hour! New remote just been delivered as old one stopped working, remote controls sky box while pointed at it but it won't work on Bluetooth and can't get through setup.

Re: New Sky Q remote won’t setup

oldfella — Mon, 07 Oct 2024 12:38:07 GMT

@Tam211 wrote:

Been staring at this intermittently for an hour! New remote just been delivered as old one stopped working, remote controls sky box while pointed at it but it won't work on Bluetooth and can't get through setup.

Hi @Tam211

First try rebooting your Q box?
To reboot press Standby on your Sky Q remote (if the box responds to the remote), and then switch off and unplug at the mains.
Wait at least 30 secs and then Plug back in and switch your Sky Q box back on at the mains.
Wait for the on screen instructions to disappear and the front led to turn Amber. Then wait for 30 secs before you press Home on your Sky Q remote or if this is not working press the standby button on the front of the Q box (Amber led)

note: some features may take up to 5 minutes to return.

Then

With the Q box on with green led try completly resetting your Bluetooth remote.
Press and hold 7 & 9 together on the remote until it’s led flashes four times.
Then make sure that you are pointing your remote at the Q box and press 1 & 3 together until the remote led flashes and follow onscreen instructions to re- pair.

topic Re: New Sky Q remote won’t setup in Sky Q

New Sky Q remote won’t setup

Re: New Sky Q remote won’t setup