HDMI input issue

LukeS92 — Sat, 05 Oct 2024 07:15:21 GMT

The box loads up fine, I see both the blue Sky loading screen, and the black one. Upon pressing the home button, the picture constantly flicks in and out of signal found and signal lost. I've figured it's an issue with the box as it's a brand new HDMI cable given by Sky when we had it installed after moving house. How do I go about getting a new box and will it cost me?

Re: HDMI input issue

oldfella — Sat, 05 Oct 2024 10:04:23 GMT

@LukeS92 wrote:

The box loads up fine, I see both the blue Sky loading screen, and the black one. Upon pressing the home button, the picture constantly flicks in and out of signal found and signal lost. I've figured it's an issue with the box as it's a brand new HDMI cable given by Sky when we had it installed after moving house. How do I go about getting a new box and will it cost me?

Hi @LukeS92

If faulty Q boxes are replaced free of charge.

Work through the following link
https://www.sky.com/help/articles/sky-q-box-wont-turn-on
If you have to order a new Q box this usually means a doorstep swap.
Don’t forget to keep your viewing card from the failed box if you order a replacement.
Also if the box you are replacing is a 2TB there are two versions of power supply. One has a standard C7 (figure of eight) power lead socket in the back of the Q box. The other has a separate power supply. Although this still has the C7 power lead into the power supply there is a multi pin Din power socket in the Q box for connecting the power supply. Make sure that the replacement box has the power supply included if the Q box has the orange coded multi pin din socket in the back of the Q box. See below.

Re: HDMI input issue

LukeS92 — Mon, 07 Oct 2024 06:36:53 GMT

Thank you for your response 😊

topic Re: HDMI input issue in Sky Q

HDMI input issue

Re: HDMI input issue

Re: HDMI input issue