topic Re: broadband speed dropping in Sky Q

broadband speed dropping

DarrenPaul — Sat, 05 Oct 2024 09:01:58 GMT

ive got 900mbps sky broadband and have a Q 2tb and a mini box .

Both boxes are hardwired to the router, but im only getting a speed of around 80mbps on my computer which is also hardwired to the router.

But when i disconnect the mini box my computer gets around 900mbps

So the mini box is taking far to much broadband speed,

Is there anything i can do to keep the mini box connected with the hardwire and get better speeds to my computer ?

Thank you for any help

Re: broadband speed dropping

Tom-W19 — Sun, 06 Oct 2024 08:38:13 GMT

Hi @DarrenPaul

Your post has been escalated to our Community Messaging team who will invite you to a private chat shortly and help you with this.

Just look out for the chat bubble to start the conversation.

Here's more information on how Community Messaging works - https://community.sky.com/t5/Did-you-know/Escalating-a-post-to-a-Sky-expert/ba-p/3711147

Re: broadband speed dropping

Chodley — Sun, 06 Oct 2024 08:43:44 GMT

Is this consistent or does it come and go?

The Q can be very chatty on the network but the mini only has a 100Mb port so I don't see how it could hog 900.

I wonder if it being connected is making the router switch down to 100Mb on all its ports. Maybe put a 1Gb switch in front of it and connect the mini & Q to that?

Re: broadband speed dropping

Mr+Flibbles+86 — Tue, 08 Oct 2024 08:42:37 GMT

We are still looking to help you @DarrenPaul. If you need our support let us know and we can re-escalate to our chat team. Your invite has been closed now. Thanks