topic Re: Replacement SKY Q box on its second full reboot in Sky Q

Replacement SKY Q box on its second full reboot

SpaRhawKk — Sat, 05 Oct 2024 17:15:49 GMT

Has to order a new Sky Q box as my old one started experiencing hard drive issues that neither rebooting or resetting the hard drive would fix. New box arrive quick! Real quick. Impressed. All connected up fine, redownloaded everything that was lost. Logged in to all apps. Life good. The next day recordings is been watching all saying 'programme not longer available' - on ALL recordings. Full box off reboot. Waited an age for everything to come back.. recordings worked.
It's now done it again. Full reboot sorted it but it's a brand new box.. am not going to reboot it every day just for it to work.
Will do a complete hard drive reset next time but this can't be right? I'm loathe to request another box but might need to... any suggestions? There doesn't seem to be an option to speak to a human any more..

Re: Replacement SKY Q box on its second full reboot

Doc5907 — Sat, 05 Oct 2024 19:42:12 GMT

@SpaRhawKk wrote:
Has to order a new Sky Q box as my old one started experiencing hard drive issues that neither rebooting or resetting the hard drive would fix. New box arrive quick! Real quick. Impressed. All connected up fine, redownloaded everything that was lost. Logged in to all apps. Life good. The next day recordings is been watching all saying 'programme not longer available' - on ALL recordings. Full box off reboot. Waited an age for everything to come back.. recordings worked.
It's now done it again. Full reboot sorted it but it's a brand new box.. am not going to reboot it every day just for it to work.
Will do a complete hard drive reset next time but this can't be right? I'm loathe to request another box but might need to... any suggestions? There doesn't seem to be an option to speak to a human any more..

Be advised that replacement Sky Q boxes are not necessarily 'brand new' boxes and Sky do also use refurbished boxes as failure replacements.

Re: Replacement SKY Q box on its second full reboot

SpaRhawKk — Sat, 05 Oct 2024 19:56:33 GMT

That may explain it.. as it's not working that well.. will try a few things but may need to admit defeat and request another on to try.. thanks for responding