topic Re: Sky Q software update in Sky Q

Sky Q software update

RJ03 — Sat, 05 Oct 2024 18:28:51 GMT

I have updated sky Q main box software to Q270.000.10.02L(5u193hm) and tried installing it in standby but in settings -system info- software setup, it is still saying to update this box with latest software. Is this not the latest software? Do i need to update sky Q mini box as well?

Re: Sky Q software update

nigea99 — Sat, 05 Oct 2024 18:33:17 GMT

@RJ03 wrote:

I have updated sky Q main box software to Q270.000.10.02L(5u193hm) and tried installing it in standby but in settings -system info- software setup, it is still saying to update this box with latest software. Is this not the latest software? Do i need to update sky Q mini box as well?

hi @RJ03

Unfortunately SKY's message is confusing - it always says update to the latest software (or something like that) even when you already have it

Q270 is the latest so no need to try again

Re: Sky Q software update

RJ03 — Sat, 05 Oct 2024 18:41:21 GMT

Thank you so much for your prompt response. Still some channels are pixelating, not clear picture. Problem is somewhere else then, i giess will have to call sky

Re: Sky Q software update

nigea99 — Sat, 05 Oct 2024 18:45:34 GMT

@RJ03 wrote:

Thank you so much for your prompt response. Still some channels are pixelating, not clear picture. Problem is somewhere else then, i giess will have to call sky

@RJ03

Please see the following page that covers a few problems including pxellation - if you follow the link through and still have problems then you should find a link to book an engineer if you have your own dish

https://www.sky.com/help/articles/sky-tv-no-satellite-signal-sky-q

If you have a communal system you may have to contact your building management to deal with the technicians responsible for the system

Re: Sky Q software update

RJ03 — Sat, 05 Oct 2024 20:08:56 GMT

Thanks for your help

Re: Sky Q software update

Chodley — Sun, 06 Oct 2024 09:43:50 GMT

Specifically the version of Q270 you have is the latest. There was an earlier Q270 release.

Re: Sky Q software update

oldfella — Sun, 06 Oct 2024 09:55:17 GMT

@RJ03 wrote:

I have updated sky Q main box software to Q270.000.10.02L(5u193hm) and tried installing it in standby but in settings -system info- software setup, it is still saying to update this box with latest software. Is this not the latest software? Do i need to update sky Q mini box as well?

Hi @RJ03

All Q boxes need to be on the same software version.

Any Q box (including minis) may require a manual software update at times.
For example a replacement Q box or mini or any box that is powered off when an update is released.
However bear if mind that when you select Setup (in Setting - System info - Software version) the message received will always be update this box with the latest software even if the box is already on the latest version.
Updating when already on the latest version achieves nothing and the box software is not refreshed.
All Q boxes and minis should be on the same software version.

Re: Sky Q software update

RJ03 — Tue, 08 Oct 2024 09:47:37 GMT

Thanks