topic Re: Only sky channels not working, no satellite signal.All other are ok in Sky Q

Only sky channels not working, no satellite signal.All other are ok

da44ve — Fri, 04 Oct 2024 18:51:47 GMT

All "sky named" channels give a signal issue. All other channels - bbc, itv, comedy are working ok

Re: Only sky channels not working, no satellite signal.All other are ok

oldfella — Fri, 04 Oct 2024 18:53:11 GMT

wrote:

All "sky named" channels give a signal issue. All other channels - bbc, itv, comedy are working ok

Work through the following link and if you cannot solve your issue it will lead to booking a Engineer.
Alternately, if you are on a Communal Dish you will need to contact your Landlord or Management company.
https://www.sky.com/help/articles/sky-tv-no-satellite-signal-sky-q

Re: Only sky channels not working, no satellite signal.All other are ok

da44ve — Fri, 04 Oct 2024 19:05:59 GMT

Thanks I followed those instructions and still doesn't work.

Re: Only sky channels not working, no satellite signal.All other are ok

Daniel0210 — Fri, 04 Oct 2024 19:13:38 GMT

So did it allow you to arrange an engineer? If not you need to call Sky (if you have your own dish).

Re: Only sky channels not working, no satellite signal.All other are ok

da44ve — Fri, 04 Oct 2024 19:21:52 GMT

Ive called and arranged an engineer. It's just strange that it's only "sky" channels not working

Re: Only sky channels not working, no satellite signal.All other are ok

xenon81 — Fri, 04 Oct 2024 19:43:01 GMT

It's quite normal for dish alignment problems to result in the loss of just a certain group of channels rather than everything.

Re: Only sky channels not working, no satellite signal.All other are ok

da44ve — Sat, 05 Oct 2024 08:26:04 GMT

Thanks everyone. The arm the LNB is on is rotten which caused it to move out of alignment. Now bodged and working till the engineers arrives.

BTW any idea what the cost of replacing the dish will be?

Re: Only sky channels not working, no satellite signal.All other are ok

nigea99 — Sat, 05 Oct 2024 08:29:51 GMT

With SKY Q there is no charge for replacing defective dishes or cables (or boxes)

Re: Only sky channels not working, no satellite signal.All other are ok

oldfella — Sat, 05 Oct 2024 10:06:23 GMT

da wrote:

Thanks everyone. The arm the LNB is on is rotten which caused it to move out of alignment. Now bodged and working till the engineers arrives.

BTW any idea what the cost of replacing the dish will be?

Technically the dish and cabling become your property 12 months after install.

Edit. Checking latest T & C's Dish ownership is yours at time of install.

However Sky rarely charge for dish issues but there is no guarantee of this.