https://helpforum.sky.com/t5/Sky-Q/New-sky-box-amp-remote-won-t-control-the-volume/m-p/4778384#M668566 <BLOCKQUOTE><HR /><a href="https://helpforum.sky.com/t5/user/viewprofilepage/user-id/3794226">@StellaSS</a>&nbsp;wrote:<BR /> <P>Our Sky box had a hard drive failure so we have received a new box &amp; reote.</P> <P>The remote works the Sky box but I can't get it to pair to the TV, so won't turn the TV in or off or control the volume.&nbsp;<BR />The TV model is listed in the options &amp; the old remote worked. I've tried the pairing the remote many times, rebooting the box etc to no avail.</P> <P>Any suggestions?</P> <HR /></BLOCKQUOTE> <P>Hi&nbsp;<a href="https://helpforum.sky.com/t5/user/viewprofilepage/user-id/3794226">@StellaSS</a>&nbsp;</P> <P>With the Q box on with green led try completly resetting your Bluetooth remote.<BR />Press and hold 7 &amp; 9 together on the remote until it’s led flashes four times. <BR />Then make sure that you are pointing your remote at the Q box and press 1 &amp; 3 together until the remote led flashes and follow onscreen instructions to re- pair.</P> Fri, 04 Oct 2024 18:23:41 GMT oldfella 2024-10-04T18:23:41Z https://helpforum.sky.com/t5/Sky-Q/New-sky-box-amp-remote-won-t-control-the-volume/m-p/4778382#M668564 <P>Our Sky box had a hard drive failure so we have received a new box &amp; reote.</P><P>The remote works the Sky box but I can't get it to pair to the TV, so won't turn the TV in or off or control the volume.&nbsp;<BR />The TV model is listed in the options &amp; the old remote worked. I've tried the pairing the remote many times, rebooting the box etc to no avail.</P><P>Any suggestions?</P> Fri, 04 Oct 2024 18:20:49 GMT https://helpforum.sky.com/t5/Sky-Q/New-sky-box-amp-remote-won-t-control-the-volume/m-p/4778382#M668564 StellaSS 2024-10-04T18:20:49Z https://helpforum.sky.com/t5/Sky-Q/New-sky-box-amp-remote-won-t-control-the-volume/m-p/4778384#M668566 <BLOCKQUOTE><HR /><a href="https://helpforum.sky.com/t5/user/viewprofilepage/user-id/3794226">@StellaSS</a>&nbsp;wrote:<BR /> <P>Our Sky box had a hard drive failure so we have received a new box &amp; reote.</P> <P>The remote works the Sky box but I can't get it to pair to the TV, so won't turn the TV in or off or control the volume.&nbsp;<BR />The TV model is listed in the options &amp; the old remote worked. I've tried the pairing the remote many times, rebooting the box etc to no avail.</P> <P>Any suggestions?</P> <HR /></BLOCKQUOTE> <P>Hi&nbsp;<a href="https://helpforum.sky.com/t5/user/viewprofilepage/user-id/3794226">@StellaSS</a>&nbsp;</P> <P>With the Q box on with green led try completly resetting your Bluetooth remote.<BR />Press and hold 7 &amp; 9 together on the remote until it’s led flashes four times. <BR />Then make sure that you are pointing your remote at the Q box and press 1 &amp; 3 together until the remote led flashes and follow onscreen instructions to re- pair.</P> Fri, 04 Oct 2024 18:23:41 GMT https://helpforum.sky.com/t5/Sky-Q/New-sky-box-amp-remote-won-t-control-the-volume/m-p/4778384#M668566 oldfella 2024-10-04T18:23:41Z