topic Re: New Series do not record automatically! in Sky Q

New Series do not record automatically!

Nath6 — Sat, 17 Feb 2024 21:32:24 GMT

I watch many series of programs and have the 'series link' activated. Every episode in that series will record, which is as expected. But whenever the second series starts, whether it is a few months later or a year later, my Sky Q box doesn't record that new series!
If I am unaware that a new series is available to watch/record I miss out - all because my Sky Q box doesn't have intelligence to record the new series, something my old standard Sky box did have! Not sure if I can fix this my end?

Re: New Series do not record automatically!

oldfella — Sat, 17 Feb 2024 21:40:28 GMT

@Nath6 wrote:

I watch many series of programs and have the 'series link' activated. Every episode in that series will record, which is as expected. But whenever the second series starts, whether it is a few months later or a year later, my Sky Q box doesn't record that new series!
If I am unaware that a new series is available to watch/record I miss out - all because my Sky Q box doesn't have intelligence to record the new series, something my old standard Sky box did have! Not sure if I can fix this my end?

Hi @Nath6

Sky Q does have Smart link and new seasons of shows should record..

However this does depend on the Host broadcaster setting the right metadata in the program.

Re: New Series do not record automatically!

Nath6 — Sat, 17 Feb 2024 21:53:54 GMT

@oldfella Thanks so much for your answer. It would seem the Host Briadcaster for all programs I watch are not setting the right metadata 🤦‍♂️ the channels vary from BBC, ITV, Comedy Central etc

Re: New Series do not record automatically!

oldfella — Sat, 17 Feb 2024 21:58:42 GMT

@Nath6 wrote:

@oldfella Thanks so much for your answer. It would seem the Host Briadcaster for all programs I watch are not setting the right metadata 🤦‍♂️ the channels vary from BBC, ITV, Comedy Central etc

If you have specific examples @Nath6

You could notify Sky viewer relations.

ViewerR@sky.uk

Re: New Series do not record automatically!

Nath6 — Sat, 17 Feb 2024 22:07:16 GMT

@oldfella @Amazing, I will do that 🙂 thanks again.

Re: New Series do not record automatically!

Captain+Matt — Sat, 06 Apr 2024 15:55:45 GMT

I having the same issue with every program I record so it is not an isolated incident as the people at the source will try to convince you. This needs sorting out as the old sky plus had no issue with doing this.

Re: New Series do not record automatically!

scotty1972 — Sat, 08 Jun 2024 11:50:19 GMT

I'm having the same issue as well. You up grade your box and get a poorer service. Surely there is something that can be done about it..

I've missed loads from all channels..

Re: New Series do not record automatically!

ChrisWatford — Thu, 03 Oct 2024 21:04:24 GMT

This is all so annoying. I've missed series that would automatically be recorded when new seasons start. It is very poor thst Sky Q doesn't have this option.

I don't find Sky Q as user friendly at all either. Sky + was brilliant in comparison.

Re: New Series do not record automatically!

oj01 — Fri, 04 Oct 2024 06:24:36 GMT

@ChrisWatford wrote:
This is all so annoying. I've missed series that would automatically be recorded when new seasons start. It is very poor thst Sky Q doesn't have this option.

I don't find Sky Q as user friendly at all either. Sky + was brilliant in comparison.

Sky Q does have this feature, although like on Sky+ it's not 100% reliable.

However, if you've only recently swapped systems, your Sky Q Box won't know the series you watch as the data was stored on your Sky+HD Box.

Re: New Series do not record automatically!

Daniel0210 — Fri, 04 Oct 2024 06:36:52 GMT

@ChrisWatford wrote:

I've missed series that would automatically be recorded when new seasons start.

@ChrisWatford

If you go into the Geektown website and search for any programme you're interested in you can sign up for free emails that provide information on first airings in the UK which arrive about 7-10 days before it first airs.

Re: New Series do not record automatically!

ChrisWatford — Fri, 04 Oct 2024 06:47:23 GMT

True and understandable, but I've had it for well over a year now and no new series I've watched in that time have automatically recorded and I also cannot check if they're going to as there doesn't seem to be a tab as Sky + had to show repeat series.

Re: New Series do not record automatically!

AnytimePlus+On+VM — Fri, 04 Oct 2024 07:55:10 GMT

@ChrisWatford wrote:
True and understandable, but I've had it for well over a year now and no new series I've watched in that time have automatically recorded and I also cannot check if they're going to as there doesn't seem to be a tab as Sky + had to show repeat series.

We've been a Sky Q customer since it was available and a HD customer before that.

Our personal experience is that the "smart series link" across seasons/series doesn't appear as reliable as on the HD box, although you'd assume the behind the scenes logic is/was the same.

One thing is that the Q box tends to be later at adding series compared to the HD box. I think the HD box added them the moment the entry appeared on the TV guide where as the Q box adds them only a day or 2 before.

TBH. We've got into the habit of going through the "New Series" section (TV Guide -> New Series) every so often, this is generally pretty good.

Re: New Series do not record automatically!

ChrisWatford — Fri, 04 Oct 2024 08:46:42 GMT

Thanks...brilliant idea. I'll check the new series guide regularly. Sometimes though I don't remember the name as it's been so long since the first series!

HD was brilliant as you didn't need to check if something was coming up.
I recently missed the new Grace series starting and had to watch the first one on the ITV app which isn't the best.

Re: New Series do not record automatically!

Captain+Matt — Fri, 04 Oct 2024 13:42:06 GMT

Was that not available on catch up

Re: New Series do not record automatically!

ChrisWatford — Fri, 04 Oct 2024 15:01:15 GMT

I've still not got my head around all things available on Sky Q and I did have a quick look there but never realised there was more on there than I thought. Yes it is on there. Doh!

Thanks for that! I'll know where to look in future!

Re: New Series do not record automatically!

Latel — Thu, 07 Nov 2024 13:50:47 GMT

I am having the same problem. Has anyone complained to Sky and had any success?

Re: New Series do not record automatically!

Jackali — Sat, 21 Mar 2026 20:01:38 GMT

Typical - they make you get the new super duper system which is not nearly as good as the old system - total rip off, they should be ashamed.

Re: New Series do not record automatically!

Daniel0210 — Sat, 21 Mar 2026 20:14:21 GMT

@Jackali wrote:

Typical - they make you get the new super duper system which is not nearly as good as the old system - total rip off, they should be ashamed.

@Jackali

You've added to an 18 month old thread. Can you explain what you mean?

What new super duper system? Which old system ?