topic Re: ITV HD not available on Mini Box in Sky Q

ITV HD not available on Mini Box

Beth.MacL — Thu, 03 Oct 2024 11:47:45 GMT

I noticed this morning that ITV HD was not working on the mini box - the message stating there is a technical fault with the channel. All other channels working. I spent an hour on the phone to a very helpful Sky technician who tried everything but could not fix the issue. She then received a reply to her message to colleagues stating that ITV have just changed things and it is a known fault that ITV HD is no longer available. I hope Sky deal with this soon and make it available.

Re: ITV HD not available on Mini Box

oldfella — Thu, 03 Oct 2024 11:50:35 GMT

@Beth.MacL wrote:

I noticed this morning that ITV HD was not working on the mini box - the message stating there is a technical fault with the channel. All other channels working. I spent an hour on the phone to a very helpful Sky technician who tried everything but could not fix the issue. She then received a reply to her message to colleagues stating that ITV have just changed things and it is a known fault that ITV HD is no longer available. I hope Sky deal with this soon and make it available.

Hi @Beth.MacL

First try rebooting the main Q box and then when this is completely back up and running reboot the mini.
To reboot press Standby on your Sky Q remote (if the box responds to the remote), and then switch off and unplug at the mains.
Wait at least 30 secs and then Plug back in and switch your Sky Q box back on at the mains.
Wait for the on screen instructions to disappear and the front led to turn Amber. Then wait for 30 secs before you press Home on your Sky Q remote or if this is not working press the standby button on the front of the Q box (Amber led)

note: some features may take up to 5 minutes to return.

Reboot the mini as above.

Re: ITV HD not available on Mini Box

xenon81 — Thu, 03 Oct 2024 11:51:28 GMT

Which region are you in? Have you rebooted the mini box? ITV are making some changes at the moment but it shouldn't result in any HD channels being unavailable.

Re: ITV HD not available on Mini Box

Beth.MacL — Thu, 03 Oct 2024 12:44:39 GMT

I am in the West. The agent told me to check over the next few days just in case it springs back in to action! I was on for an hour and we did everything possible - resetting boxes, updating software etc.

Re: ITV HD not available on Mini Box

Beth.MacL — Thu, 03 Oct 2024 12:48:11 GMT

The Sky agent I spoke to for an hour tried all this. We rebooted both boxes several times, updated software on both boxes, reset the Sky wifi booster and nothing resolved it. As stated in my original post, a colleague messaged her to say it is a known fault and presumably it will need an upgrade to the mini box hardware.

Re: ITV HD not available on Mini Box

Chodley — Thu, 03 Oct 2024 13:29:54 GMT

@Beth.MacL wrote:
The Sky agent I spoke to for an hour tried all this. We rebooted both boxes several times, updated software on both boxes, reset the Sky wifi booster and nothing resolved it. As stated in my original post, a colleague messaged her to say it is a known fault and presumably it will need an upgrade to the mini box hardware.

Doubt it, certainly not to the hardware and problably not to the firmware. Probably just a frequency change or something so a change to the tv guide data.

Re: ITV HD not available on Mini Box

xenon81 — Thu, 03 Oct 2024 13:40:09 GMT

There's a very small chance that the problem is at Sky's end and they haven't updated the EPG to link to the new frequency. Problems like that are usually fixed extremely quickly and there's no reason this would only affect a mini box, so it seems very unlikely. We'd need someone else in the ITV West regon to confirm whether or not ITV HD is working for them.

Re: ITV HD not available on Mini Box

Ninya — Thu, 03 Oct 2024 15:24:52 GMT

Hi. Our Sky q Mini is also not able to display ITV 1 HD at the moment.

Tried resetting everything. All other channels are fine.

Location NorthWest

Re: ITV HD not available on Mini Box

Beth.MacL — Thu, 03 Oct 2024 18:50:58 GMT

I have just checked the mini box and ITV HD is back working. No idea what that was all about, but thanks to everyone for their comments.