topic Re: Is it Sky or is it Virgin in Sky Q

Is it Sky or is it Virgin

Hibby1875 — Tue, 01 Oct 2024 06:46:59 GMT

I'm thinking this may be Virgin rather than Sky Q issue. Ever since Virgin did work on their systems close by we have not been able to get the internet on the TV regularly. If it isn't the main box then it's the mini box on its own not being connected. Is there anything we can do to sort this? I'm loathe to contact Virgin as they really are the worst company to deal with? Any tips anyone? Seriously thinking of dumping Virgin after 20 years and going with City Fibre.

Re: Is it Sky or is it Virgin

GD1 — Tue, 01 Oct 2024 08:01:22 GMT

@Hibby1875 Whoever supplies your broadband service is the company you need to contact, if it's Virgin Media then it is they you need to contact.

Re: Is it Sky or is it Virgin

Hibby1875 — Tue, 01 Oct 2024 09:35:59 GMT

Thanks. I was just going to call Virgin when I noticed that for some reason Sky was showing my router as a Sky router and number. Since I don't have a Sky router it's obviously impossible to connect to something I don't have. Eventually I found a way to change it back to my normal Virgin router - so in this case it's obviously been a Sky problem.