topic Re: Cancelling sky in Sky Q

Cancelling sky

Lynnannoyed — Sat, 28 Sep 2024 20:22:22 GMT

I am finding it impossible to cancel Sky. I have read other posts saying likewise. I do not want to reinstate and I keep getting texts and emails asking me to do this. I have returned the equipment, in the box you sent me, but you still continue to harass and try and charge me for a service which you know I do not want. I am escalating this to the regulator as your company is behaving like thugs.

Re: Cancelling sky

Laing1 — Sat, 28 Sep 2024 20:52:33 GMT

@Lynnannoyed wrote:

I am finding it impossible to cancel Sky. I have read other posts saying likewise. I do not want to reinstate and I keep getting texts and emails asking me to do this. I have returned the equipment, in the box you sent me, but you still continue to harass and try and charge me for a service which you know I do not want. I am escalating this to the regulator as your company is behaving like thugs.

@Lynnannoyed Afraid you are not contacting Sky's customer services on here, this is a customer to customer forum where customers help each other. You are just telling other customers all you can do is make a complaint to Sky

see below

https://www.sky.com/help/articles/sky-customer-complaints-code-of-practice/

Re: Cancelling sky

GD1 — Sat, 28 Sep 2024 21:16:39 GMT

@Lynnannoyed wrote:

I am finding it impossible to cancel Sky. I have read other posts saying likewise. I do not want to reinstate and I keep getting texts and emails asking me to do this. I have returned the equipment, in the box you sent me, but you still continue to harass and try and charge me for a service which you know I do not want. I am escalating this to the regulator as your company is behaving like thugs.

Did you give 31 days notice to cancel? Did you receive confirmation you cancelled?

Re: Cancelling sky

Lynnannoyed — Sun, 29 Sep 2024 15:35:34 GMT

I told the person on the call. He said it was now cancelled and sent me the box. Not sure what else I was meant to do.

Re: Cancelling sky

Daniel0210 — Sun, 29 Sep 2024 15:37:48 GMT

@Lynnannoyed

Did you receive an email from Sky acknowledging the cancellation?

Re: Cancelling sky

Lynnannoyed — Sun, 29 Sep 2024 15:38:12 GMT

Hi, I understand this is not customer service. I am posting here to let other customers know the truth.

Re: Cancelling sky

Daniel0210 — Sun, 29 Sep 2024 15:41:17 GMT

@Lynnannoyed wrote:

I am posting here to let other customers know the truth.

@Lynnannoyed

So once you've correctly cancelled Sky will send you an email acknowledging that. You will have a 31 day notice period.