topic Re: How to get a sky q box replacement in Sky Q

How to get a sky box replacement

Bizzy78 — Mon, 01 Jul 2024 12:57:52 GMT

Hi everyone,

I am trying to get hold of a reconditioned sky box, how do i go about buying one ASAP? Because i recently moved houses and i have lost my the unit during transit. I understand you can buy a reconditioned one from sky directly, just wondering the price and how do i go about getting one as i am currently paying for the service without the actual box itself.

any help would be appreciated.

cheers in advance.

Re: How to get a sky box replacement

Padam_Padam — Mon, 01 Jul 2024 13:09:31 GMT

@Bizzy78 wrote:
Hi everyone,

I am trying to get hold of a reconditioned sky box, how do i go about buying one ASAP? Because i recently moved houses and i have lost my the unit during transit. I understand you can buy a reconditioned one from sky directly, just wondering the price and how do i go about getting one as i am currently paying for the service without the actual box itself.

any help would be appreciated.

cheers in advance.

You can't buy Sky Q boxes, reconditioned or otherwise. Q hardware is always loaned to customers for the duration of a TV service contract.

If you have lost your Q box then you'll need to contact Sky and request a replacement but there's a strong likelihood they'll charge you something for the lost box.

Re: How to get a sky box replacement

PandJ2020 — Mon, 01 Jul 2024 13:10:56 GMT

You cannot buy Sky Q boxes. All boxes are loaned whilst with an active subscription.

If you've 'lost' one then you'll have to contact Sky directly and pay the appropriate replacement charge.

Re: How to get a sky box replacement

Daniel0210 — Mon, 01 Jul 2024 13:17:55 GMT

@Bizzy78

https://www.sky.com/help/articles/charges-for-not-returning-sky-q-equipment

Up to £135 for a 2TB or £117 for a 1TB.

Re: How to get a sky box replacement

Bizzy78 — Mon, 01 Jul 2024 13:35:20 GMT

Thank you all..

Would another economical option such as ebay be viable for an identical unit if located))) up until the duration of the contract for a more cost effective way to get one. Essentially want to avoid any additional costs at the end of the contract by using anithet unit and found to be not the one they initially provided if it makes any sense.

cheers

Re: How to get a sky box replacement

Daniel0210 — Mon, 01 Jul 2024 13:36:47 GMT

@Bizzy78

Definately not. Any on eBay or other such sites will mean you're buying stolen property.

Re: How to get a sky box replacement

SKY1992bf — Mon, 01 Jul 2024 13:38:01 GMT

@Bizzy78 no any you buy off auction sites are classed as stolen property and you can be done for handling stolen goods

Re: How to get a sky box replacement

Padam_Padam — Mon, 01 Jul 2024 15:07:10 GMT

@Bizzy78 wrote:

Thank you all..

Would another economical option such as ebay be viable for an identical unit if located))) up until the duration of the contract for a more cost effective way to get one. Essentially want to avoid any additional costs at the end of the contract by using anithet unit and found to be not the one they initially provided if it makes any sense.

cheers

Any Sky Q box sourced from anywhere other than Sky is essentially stolen property as Sky retain ownership of all their Q hardware. As soon as you try to use a box not originally provided to you, with your viewing card, the serial number of the box will be sent to Sky and they will know you are using the incorrect/stolen box.

(Removed)

Moderator note: Removed inappropriate comment

Re: How to get a sky box replacement

GD1 — Mon, 01 Jul 2024 13:47:44 GMT

@Bizzy78 wrote:

Thank you all..

Would another economical option such as ebay be viable for an identical unit if located))) up until the duration of the contract for a more cost effective way to get one. Essentially want to avoid any additional costs at the end of the contract by using anithet unit and found to be not the one they initially provided if it makes any sense.

cheers

I don't think you understand what is being posted, you can't BUY any Q boxes from any source.

Q boxes are all loaned to the customer by Sky, any for sale are in effect stolen property.

Re: How to get a sky box replacement

Bizzy78 — Mon, 01 Jul 2024 13:58:33 GMT

I understand loud and clear mate. Just didn't understand the logistics behind it. So just to clarify, it's an absolute must to buy from Sky directly is this correct?

cheers

Re: How to get a sky box replacement

SKY1992bf — Mon, 01 Jul 2024 14:02:46 GMT

@Bizzy78 wrote:
I understand loud and clear mate. Just didn't understand the logistics behind it. So just to clarify, it's an absolute must to buy from Sky directly is this correct?

cheers

@Bizzy78 YES (and you loan them for the duration of your subscription

not buy them )

Re: How to get a sky box replacement

GD1 — Mon, 01 Jul 2024 14:00:59 GMT

@Bizzy78 wrote:

I understand loud and clear mate. Just didn't understand the logistics behind it. So just to clarify, it's an absolute must to buy from Sky directly is this correct?

cheers

You don't BUY them, they are loaned, you must obtain a replacement box from Sky.

Re: How to get a sky box replacement

oj01 — Mon, 01 Jul 2024 15:07:44 GMT

@Bizzy78 wrote:
Hi everyone,

I am trying to get hold of a reconditioned sky box, how do i go about buying one ASAP? Because i recently moved houses and i have lost my the unit during transit. I understand you can buy a reconditioned one from sky directly, just wondering the price and how do i go about getting one as i am currently paying for the service without the actual box itself.

any help would be appreciated.

cheers in advance.

Did you tell Sky you were moving by initiating a 'Home Move' through them?

Re: How to get a sky q box replacement

Chris2814 — Sat, 28 Sep 2024 12:42:06 GMT

Since the storm two weeks ago my sky box has not worked. The phone and broadband had to be replaced to. We are waiting for an engineer appointment - 4 weeks! still being charged. I have had a local company Ariel Force come in and they say the box is completely dead, despite trying everything. I want to get a replacement so when the engineer arrives he can at least get us up and running again. I have been on Sky Help, it is absolutely rubbish!

I have been with Sky over 30 years - what a terrible service if only I had another option.

Re: How to get a sky q box replacement

Daniel0210 — Sat, 28 Sep 2024 12:47:58 GMT

@Chris2814 wrote:

I want to get a replacement so when the engineer arrives he can at least get us up and running again.

@Chris2814

The engineer will bring a replacement Sky Q box at the appointment time. Any you might see advertised elsewhere will be stolen property.

Re: How to get a sky box replacement

Chris2814 — Sat, 28 Sep 2024 12:57:07 GMT

I was talking about getting one from Sky not anywhere else!

Re: How to get a sky q box replacement

Daniel0210 — Sat, 28 Sep 2024 13:01:43 GMT

@Chris2814

Sky will either send an engineer or arrange a doorstep box swap. They won't send a box out to arrive for an engineer to set up.

Re: How to get a sky box replacement

Chodley — Sat, 28 Sep 2024 14:17:08 GMT

@Bizzy78 wrote:
I understand loud and clear mate. Just didn't understand the logistics behind it. So just to clarify, it's an absolute must to buy from Sky directly is this correct?

cheers

This did make me laugh

"I understand loud and clear the post saying you can't buy them from any source.

...

so do I have to buy them from Sky then?"

Re: How to get a sky box replacement

Chodley — Sat, 28 Sep 2024 14:22:17 GMT

i@Chris2814 wrote:
I was talking about getting one from Sky not anywhere else!

Yeah but the engineer will have them in the van so "he will be able to get you up and running again", no need to get a box ahead of time.