topic Re: Mini box not receiving IP address from sky broadband (all sky products) in Sky Q

Mini box not receiving IP address from sky broadband (all sky products)

MarkT365 — Fri, 27 Sep 2024 14:18:45 GMT

My second mini box is no longer receiving an IP address. Ihave not been able to access and use this box now for nearly 2 weeks and this is the first time I've had time off work to try to sort. The other boxes in the house (Sky Q and 1st Minibox are all working fine). We do have an signal extender and as I say everything else is working fine. I have gone through all the set up options as instructed on the tv but nothing is resolving the issue and I'm now completely stuck. Can someone pelase call to assist or give me a phone number I can call to speak to someone within the next hour ideally, this has now taken up over 3 hours going back and forth with router and tv etc to no availl.

Re: Mini box not receiving IP address from sky broadband (all sky products)

oldfella — Fri, 27 Sep 2024 14:26:52 GMT

@MarkT365 wrote:

My second mini box is no longer receiving an IP address. Ihave not been able to access and use this box now for nearly 2 weeks and this is the first time I've had time off work to try to sort. The other boxes in the house (Sky Q and 1st Minibox are all working fine). We do have an signal extender and as I say everything else is working fine. I have gone through all the set up options as instructed on the tv but nothing is resolving the issue and I'm now completely stuck. Can someone pelase call to assist or give me a phone number I can call to speak to someone within the next hour ideally, this has now taken up over 3 hours going back and forth with router and tv etc to no availl.

Hi @MarkT365

Afraid you are not contacting Sky directly here as this is a customer forum.
If you need to contact them you need to persevere by phone.
To contact Sky
Select Need more help
at the bottom of the following link and this will lead to a phone contact.
Ignore all automated messages and wait for an agent
https://www.sky.com/help/home

Regarding your issue
Your WiFi Extender

What brand and version is it?
To what is is connected?
Where is it located in relation to your Router and Q boxes?

Re: Mini box not receiving IP address from sky broadband (all sky products)

Sue+113 — Fri, 27 Sep 2024 15:05:13 GMT

This is happening to mine too!!!

Re: Mini box not receiving IP address from sky broadband (all sky products)

Aqi23 — Fri, 27 Sep 2024 17:01:07 GMT

This happening to mine as well - does anyone know if sky has reported an issue?