topic Re: Activation Server in Sky Q

Activation Server

MB1957 — Wed, 25 Sep 2024 12:13:41 GMT

After over 20 years of virtually faultless service from Sky on all their platforms (Sky, Sky + , Sky Q) [comments removed]. "Cannot connect to the activation Server" occurring virtually every other day! I have 3 mini-boxes and a Sky Q booster; all been working fine for years! This is clearly a Sky issue; get it sorted!

Moderator note: language removed

Re: Activation Server

Tom-W19 — Thu, 26 Sep 2024 08:35:29 GMT

Hi @MB1957

Your post has been escalated to our Community Messaging team who will invite you to a private chat shortly and help you with this.

Just look out for the chat bubble to start the conversation.

Here's more information on how Community Messaging works - https://community.sky.com/t5/Did-you-know/Escalating-a-post-to-a-Sky-expert/ba-p/3711147

Re: Activation Server

Invisiblename — Thu, 26 Sep 2024 12:38:07 GMT

@MB1957 wrote:
After over 20 years of virtually faultless service from Sky on all their platforms (Sky, Sky + , Sky Q) [comments removed]. "Cannot connect to the activation Server" occurring virtually every other day! I have 3 mini-boxes and a Sky Q booster; all been working fine for years! This is clearly a Sky issue; get it sorted!

Moderator note: language removed

You're ranting at fellow customers on here.

Re: Activation Server

MB1957 — Fri, 27 Sep 2024 08:12:20 GMT

@Invisiblename @Yes, I agree, it was a rant but I was hoping that maybe some fellow customers could shed some light on the issue re "unable to connect to the Actuvation Server", whatever that is??

Re: Activation Server

cuke — Fri, 27 Sep 2024 09:37:51 GMT

@MB1957 wrote:
@Invisiblename @Yes, I agree, it was a rant but I was hoping that maybe some fellow customers could shed some light on the issue re "unable to connect to the Actuvation Server", whatever that is??

It the usual power off power on the main sky box, by removing the mains power lead, as a first thing to try.

Re: Activation Server

Addie15 — Sat, 28 Sep 2024 14:41:02 GMT

Update-We are closing this session now due to no further response within 48 hours. If you still need help, please let us know so we can re-escalate this for you. Thanks.