Green screen sound but no signal main box only ,reboot not working

Kenny110 — Thu, 26 Sep 2024 17:55:26 GMT

Hi my main sky Q box has a green screen sound but no picture , I have tried re sitting it and checked all the sockets , same issue after reboot , if I hold the sky Q button in infront of the box the remote beeps ?

Re: Green screen sound but no signal main box only ,reboot not working

oldfella — Thu, 26 Sep 2024 18:20:35 GMT

@Kenny110 wrote:

Hi my main sky Q box has a green screen sound but no picture , I have tried re sitting it and checked all the sockets , same issue after reboot , if I hold the sky Q button in infront of the box the remote beeps ?

Yes that's the lost remote finder @Kenny110 .

Nothing to do with your issue.

Try first rebooting your Television set (not the Q box )

Disconnect the power lead for 30 secs and then reconnect to reboot.

Then when the TV is back up and running reboot the Q box.

To reboot press Standby on your Sky Q remote (if the box responds to the remote), and then switch off and unplug at the mains.
Wait at least 30 secs and then Plug back in and switch your Sky Q box back on at the mains.
Wait for the on screen instructions to disappear and the front led to turn Amber. Then wait for 30 secs before you press Home on your Sky Q remote or if this is not working press the standby button on the front of the Q box (Amber led)

note: some features may take up to 5 minutes to return.

Re: Green screen sound but no signal main box only ,reboot not working

Kenny110 — Thu, 26 Sep 2024 19:10:46 GMT

Thanks for the reply much appreciated this worked 🙌

topic Re: Green screen sound but no signal main box only ,reboot not working in Sky Q

Green screen sound but no signal main box only ,reboot not working

Re: Green screen sound but no signal main box only ,reboot not working

Re: Green screen sound but no signal main box only ,reboot not working