topic Re: Picture breaking up on Sky Q in Sky Q

Picture breaking up on Sky Q

Fossilgrump — Wed, 25 Sep 2024 14:37:35 GMT

Yesterday, a Sky engineer fitted a new dish and cables to my Sky Q but I'm still getting picture breakup when streaming programmes. Any ideas what I do next?

Re: Picture breaking up on Sky Q

PandJ2020 — Wed, 25 Sep 2024 14:51:00 GMT

What exactly do you mean by 'streaming'? (As it's likely these don't come via the dish anyway)

Re: Picture breaking up on Sky Q

Laing1 — Wed, 25 Sep 2024 14:53:05 GMT

@Fossilgrump wrote:

Yesterday, a Sky engineer fitted a new dish and cables to my Sky Q but I'm still getting picture breakup when streaming programmes. Any ideas what I do next?

@Fossilgrump is this when using the apps on the Q box if so its a known problem

see the link below not sure why the engineer would change the dish and cables as the apps use your internet for access to streaming

https://helpforum.sky.com/t5/Sky-Q/Sky-Q-Apps-pixelating/m-p/4692163#M654135

Re: Picture breaking up on Sky Q

Fossilgrump — Wed, 25 Sep 2024 15:09:20 GMT

Yes. - currently watching on the Netflix app, for example. Dish was rusty and apparently cables had damp in.

Re: Picture breaking up on Sky Q

Fossilgrump — Wed, 25 Sep 2024 15:10:30 GMT

While watching 'non-live TV' content via apps

Re: Picture breaking up on Sky Q

Mister_Dalek — Wed, 25 Sep 2024 15:18:36 GMT

@Fossilgrump wrote:
Yes. - currently watching on the Netflix app, for example. Dish was rusty and apparently cables had damp in.

The cables between the dish and your Q box are entirely for receiving satellite transmissions, they have no effect on the streaming apps.

There is currently a separate issue affecting all streaming apps on Sky Q which is causing the picture break-up you are experiencing. There is nothing you can do about it for the moment other than use the apps on your smart TV or a dedicated streaming device such as a Firestick.

Re: Picture breaking up on Sky Q

Fossilgrump — Wed, 25 Sep 2024 16:02:57 GMT

Thanks for that. Engineer changed the dish and cables as he said they were at end of life. I assumed streamed content to be internet driven but wondered if there was an interference from a faulty dish at the box. Guess we'll have to just wait for Sky to fix their apps then!