topic Re: TV Essentials Package in Sky Q

TV Essentials Package

Cooper+D — Sat, 23 Mar 2024 16:01:54 GMT

If you were to cancel your Sky Signature subscription and opt to take the TV essentials package instead, which is basically freeview with a Q box, would you then be on a monthly rolling contract or would you be re-contracted for another 18 month's. Thanks.

Re: TV Essentials Package

SKY1992bf — Sat, 23 Mar 2024 16:13:53 GMT

@Cooper+D No it's another 18 month minimum term contract

Re: TV Essentials Package

Chalk+Serpent — Sat, 23 Mar 2024 16:32:37 GMT

I know several people who have this and it's a rolling monthly contract, price set for 12 months with no increases can be cancelled anytime.

Re: TV Essentials Package

SKY1992bf — Sat, 23 Mar 2024 16:38:32 GMT

Was going on the small print in the top image below from This link which clearly states 18 month contract

Re: TV Essentials Package

Chalk+Serpent — Sat, 23 Mar 2024 16:44:32 GMT

Probably, as with everything with Sky, it varies depending on customer. I wonder if you're new to Sky and get TV Essentials with their BB it's the an 18 month contract. If you already have Sky and are downgrading package you can get rolling monthly. What you show on previous page is the link for new customers to get it with BB, on this thread they were asking about cancelling Signature and getting TV Essentials instead.

Re: TV Essentials Package

SKY1992bf — Sat, 23 Mar 2024 16:43:14 GMT

@Cooper+D Might be worth giving sky a call for clarification as only they know the true answer

Re: TV Essentials Package

jtready2005 — Tue, 26 Mar 2024 14:39:57 GMT

I was told yesterday by the Live Chat that TV Essentials is on a rolling contract at £15 per month.

Re: TV Essentials Package

Mandy222 — Sun, 19 May 2024 07:22:53 GMT

I downgraded my Sky signature to Sky Essentials when I renewed my broadband. Got essentials for £5. Noticed yesterday that although my broadband contract was for 18 months, they've only given me the essentials package for 12 months, am currently paying £5, but it's increasing to £15 soon.

Re: TV Essentials Package

Chalk+Serpent — Sun, 19 May 2024 11:55:03 GMT

The Essentials TV package always seems to be just for 12 months for some reason, even though BB is for the 18. Phone them and see if you can get the TV for £5 again, if not put in to cancel just the TV.

Re: TV Essentials Package

TimmyBGood — Sun, 19 May 2024 16:25:08 GMT

@Chalk+Serpent

I think that's because it started being offered during the pandemic as an emergency cost saving option rather than a 'normal' subscription.

Re: TV Essentials Package

Mandy222 — Mon, 20 May 2024 12:45:03 GMT

I called Sky and they confirmed the £5 offer was on a rolling contract for 12 months. They were unable to extend it to coincide with my broadband contract.

I'll need to phone when it has 30 days left and give notice.

I think I'll probably buy a freesat box as want to keep my broadband options open. I feel it very unlikely they'll extend my rolling contract at the £5 price.

Re: TV Essentials Package

Sharnie60 — Wed, 29 May 2024 18:24:23 GMT

When I took out my package last November which included essentials at £5 per month the person I spoke to said it was for 12 months but to phone up and get the offer renewed a month before it expired. She said the offer was nearly always on. If they won't agree to this I think I will say I will cancel as at £15 per month a new box would soon be paid for.

Re: TV Essentials Package

Helga1 — Sat, 20 Jul 2024 15:29:18 GMT

My essentials was the same as u and when ending they renewed it for another 12 months for £5 again

Re: TV Essentials Package

Sharnie60 — Wed, 25 Sep 2024 06:03:24 GMT

Hi, my £5 is coming to an end. Sky have sent an email offering £10. Dis you ring them up to keep the £5 and did they give you it easily. Thanks.

Re: TV Essentials Package

Mandy222 — Wed, 25 Sep 2024 06:29:44 GMT

I phoned when my £5 deal was coming up an end and said I was cancelling due to it increasing to £15 and they extended it for another 12 months. My broadband is due to end in 6 months so don't know what will happen then as I may look for another ISP.

Re: TV Essentials Package

Sharnie60 — Wed, 25 Sep 2024 09:46:41 GMT

Well I phoned up this morning. Said the best he could do was £10 per month for 24 months. That was the best offer coming up for my account. I didn't agree with it but he wouldn't move. Said I would leave it as would have to discuss with my sister. Disappointed in sky after being told I could easily get it applied 12 months later.

Re: TV Essentials Package

Mandy222 — Wed, 25 Sep 2024 10:15:37 GMT

Once you say you are leaving they will put you through to retentions. They're the ones with the deals. You just have to be prepared to leave if they call your bluff.

We had a sky package but realised we were just using the box to series link freeview. All our fav programmes were no longer on the Sky platform. Too many streaming services around now.

Re: TV Essentials Package

Sharnie60 — Wed, 25 Sep 2024 11:06:27 GMT

I used a phone number which went through to cancellations. I am on an 18 month minimum term contract so don't think I could cancel yet. I think the offer I got on my email was £10 and another 18 month contract. I hate all of this haggling. I wish there was a set price and everyone got the same. Some people enjoy it but I get stressed.

Re: TV Essentials Packagerun

Mandy222 — Wed, 25 Sep 2024 13:18:00 GMT

I feel exactly the same. We now also have to haggle for utilities and all insurances. Hate it. So stressful 😞
... but with Sky, even though they say the number is cancellations, only Sky will put you through to retentions. The Sky Essentials is a separate contract so doesn't matter that you're still in contract for your broadband. You can cancel the TV once your year is up with no penalties.

If they didn't offer it again to me for £5 ( I told them I wanted to cancel and was prepared to do it ) I was going to buy a freesat box. It'd work out cheaper in the long run.

Re: TV Essentials Packagerun

Sharnie60 — Wed, 25 Sep 2024 15:35:30 GMT

I don't think I would be able to say that I will cancel if I don't get the £5 price because although I had the discount for 12 months I think my minimum term is 18 months. So much for being a loyal customer. Diamond VIP over 24 years! Doesn't mean anything to sky.