topic Re: Main box turns off minibox in Sky Q

Main box turns off minibox

Norfolkmeyers — Sun, 22 Sep 2024 15:37:26 GMT

Please help - always had this problem. If I turn on main sky q box then mini box in my kitchen immediately loses connection - anyone know the answer to this problem? Thanks

Re: Main box turns off minibox

Greenfingers001 — Mon, 23 Sep 2024 07:50:51 GMT

Hi there @Norfolkmeyers , I’ve escalated your post to our Community Messaging team who will invite you to a private chat shortly and help you with this.

Just look out for the colourful bubble to start the conversation.

Here's more information on how Community Messaging works - https://helpforum.sky.com/t5/Did-you-know/Escalating-a-post-to-a-Sky-expert/ba-p/3711147

Re: Main box turns off minibox

Chodley — Mon, 23 Sep 2024 08:22:33 GMT

Are you turning it off at the mains? You can't do that.

Re: Main box turns off minibox

Tom-W19 — Wed, 25 Sep 2024 08:21:33 GMT

Hi @Norfolkmeyers

An invite was sent but there was no response within 48 hours so it has automatically closed.

If you still need help with this please let us know by posting on the forum again and we will get it escalated through to us.