topic Re: Mini box fast forward and rewind issues in Sky Q

Mini box fast forward and rewind issues

Silay80 — Sun, 22 Sep 2024 19:03:53 GMT

one of our mini boxes is faulty glitching when forwarding and rewinding. Once it's doing either it won't stop when we press play, just carries on and stops randomly.
do I need a new box?
batteries in the remote are brand new and I've checked their power. All good.

Re: Mini box fast forward and rewind issues

Laing1 — Sun, 22 Sep 2024 19:42:55 GMT

@Silay80 wrote:

one of our mini boxes is faulty glitching when forwarding and rewinding. Once it's doing either it won't stop when we press play, just carries on and stops randomly.
do I need a new box?
batteries in the remote are brand new and I've checked their power. All good.

@Silay80 Have you tried rebooting your main Q box ie
putting your box into Standby then switching it off at the wall for 30 seconds
switch it back on then follow the on screen instructions

then

reboot yoiur mini box

Re: Mini box fast forward and rewind issues

Silay80 — Sun, 22 Sep 2024 19:54:25 GMT

Yes I've done this a few times over the last few weeks, makes no difference unfortunately. 👍🏻

Thanks for replying! 👍🏻

Re: Mini box fast forward and rewind issues

oldfella — Sun, 22 Sep 2024 20:42:50 GMT

@Silay80 wrote:

one of our mini boxes is faulty glitching when forwarding and rewinding. Once it's doing either it won't stop when we press play, just carries on and stops randomly.
do I need a new box?
batteries in the remote are brand new and I've checked their power. All good.

Hi @Silay80

First
Try a Reset Settings in the main Q box hidden menu.

To enter hidden menu press Home and navigate down to Settings but do not select Settings.
With Settings highlighted press 0 0 1 Select.
Only Carry out the first Reset (Reset Settings) as the other two will wipe all recordings.
After the Reset you will have to re pair your Bluetooth remote If you use one.
If you cannot switch the Q box on with the remote after the Reset press the Standby button (Amber led) on the front of the box.
To re pair the remote press 1 & 3 together on the remote and follow onscreen instructions to re pair.

Make sure that you are pointing the remote at the Q box when you press 1 & 3 together.

Resetting the settings will also reset:

Audio visual settings, such as picture resolution and HDMI control
Settings changed within the hidden engineer menu, include LNB type. If on a communal dish you need to reset the LNB to SCR in the hidden menu. After changing the LNB type you need to reboot the Q box.

Once the main Q box is back up and running and you have re paired it's remote if you still have the same issue with the mini then carry out a reset settings in the mini hidden menu.

You will have to re pair the mini remote after the reset