Recordings not working

JLaw83 — Sun, 22 Sep 2024 18:19:44 GMT

Sky Q recordings are saying please wait all day, we have tried rebooting several times and catch up isn't working either

Re: Recordings not working

oldfella — Sun, 22 Sep 2024 18:45:38 GMT

@JLaw83 wrote:

Sky Q recordings are saying please wait all day, we have tried rebooting several times and catch up isn't working either

Hi @JLaw83

Recordings and Catch up are two completely different issues.

Regarding recordings if you also cannot make new ones you may have a hard drive issue.

Work through the following link

https://www.sky.com/help/articles/sky-q-hard-disk-error-messages
If you have to order a new Q box this usually means a doorstep swap.
Don’t forget to keep your viewing card from the failed box if you order a replacement.
Also if the box you are replacing is a 2TB there are two versions of power supply. One has a standard C7 (figure of eight) power lead socket in the back of the Q box. The other has a separate power supply. Although this still has the C7 power lead into the power supply there is a multi pin Din power socket in the Q box for connecting the power supply. Make sure that the replacement box has the power supply included if the Q box has the orange coded multi pin din socket in the back of the Q box.

Re: Recordings not working

JLaw83 — Sun, 22 Sep 2024 18:54:07 GMT

Thanks we will give it a try

topic Recordings not working in Sky Q

Recordings not working

Re: Recordings not working

Re: Recordings not working