topic Re: Connecting Sky Q to EE Broadband in Sky Q

Connecting Sky Q to EE Broadband

Anthonylt53 — Wed, 19 Jun 2024 22:55:01 GMT

Hi there, I have just moved from Sky broadband which was setup to have both 2.4 & 5ghz options, (a very helpful engineer helped me with it) now I've moved to EE which is 5ghz and my Q box won't connect to it, it connects but after 20th one's disconnects and refuses to reconnect. i've tried switching off the 2.4 on the engineer setting as per phone call to sky and also tried it by switching off the 5ghz option, neither work. Any ideas???

Re: Connecting Sky Q to EE Broadband

TimmyBGood — Thu, 20 Jun 2024 06:43:31 GMT

@Anthonylt53 wrote:

I've moved to EE which is 5ghz

I don't think that's correct: the new EE Hub is WiFi 6, as is the new Sky Max Hub, and so broadcasts the same SSID on both 2.4Ghz and 5Ghz without an option to unsynchronize and rename the individual bands.

Did you carry out a network reset on the Q boxes prior to setting them up?

Re: Connecting Sky Q to EE Broadband

Shaun3516 — Thu, 05 Sep 2024 14:07:13 GMT

Hi, I'm also having the same issue. Connecting my new EE broadband router to my sky q box wirelessly...the connection drops constantly a After a few minutes and I cannot connect the sky Q mini boxes to the main box. I have tried resetting the router and also resetting the sky q boxes with no joy. Everything else in the house connects to wifi with no issues. Never had problems like this with the sky router we previously had but with sky, the wifi was poor

Re: Connecting Sky Q to EE Broadband

Lexylou — Sun, 22 Sep 2024 13:53:03 GMT

I am also having the Same issues it's awful

Re: Connecting Sky Q to EE Broadband

Chodley — Sun, 22 Sep 2024 21:15:35 GMT

Disabling 2.4GHz is the worst tging to do. Q only connects to 3rd party routers on 2.4

Re: Connecting Sky Q to EE Broadband

A+Sanna — Sun, 22 Sep 2024 21:59:41 GMT

Having the same issue here Moved from sky broadband to virgin Now the q box keeps disconnecting from my virgin wifi. Tired everything, but no luck

Re: Connecting Sky Q to EE Broadband

angrytwo — Thu, 03 Apr 2025 16:09:51 GMT

I had the same issues with my BT broadband and not connecting the Sky Engineer contented through a sky broadband connector so I have 2 broadband hubs a BT now EE and a Sky box.

the Sky box thinks it's connected to Sky broadband.

Re: Connecting Sky Q to EE Broadband

stereohaven — Thu, 03 Apr 2025 18:54:55 GMT

I have an EE Smart Hub Plus and it (as does the Smart Hub Pro), generates a 2.4ghz "compatibility" network, which is ideal for connecting smart devices and slightly older tech that struggles on the normal connection.

I recommend giving it a try if you have a compatible hub, more here: https://ee.co.uk/help/broadband/manage-use/how-to-set-up-compatible-wifi

The standard EE Smart Hub (WiFi 5) from 2023, doesn't have this feature.

Edited to add:

As has already been mentioned but sometimes gets misunderstood, Sky Q will only connect to a 2.4ghz network if the ISP and hub/router is not provided by Sky.

But the main Sky Q box will always generate it's own 5ghz network that looks like a Sky SSID, because that is what the mini boxes connect to.

Re: Connecting Sky Q to EE Broadband

Chodley — Fri, 04 Apr 2025 04:45:11 GMT

That reads like if you don't switch it on, it doesn't run a 2.4GHz network or does it add an additional one that doesn't have the wifi6 features?

Re: Connecting Sky Q to EE Broadband

stereohaven — Fri, 04 Apr 2025 06:15:02 GMT

@Chodley wrote:
That reads like if you don't switch it on, it doesn't run a 2.4GHz network or does it add an additional one that doesn't have the wifi6 features?

It runs an additional 2.4ghz network without the WiFi 6 features and it is very handy, especially for using my old smart plugs and HP Printer.

The only downside is you have to use the EE app to activate it which is, errr, "incomplete" would be a generous way to describe it!

Below you can see mine with "-comp" at the end of the SSID. The SKYE1159 at the bottom is the SSID being generated by the main Q box:

Very handy

Re: Connecting Sky Q to EE Broadband

JayRitchie — Fri, 18 Jul 2025 15:35:25 GMT

same problem is driving me mad

Re: Connecting Sky Q to EE Broadband

Sah122 — Fri, 18 Jul 2025 19:51:11 GMT

It's a sky issue that they are not bothered to fix as they don't want you using someone else as they will say works fine with there broadband so no issues there end, but there is! Sky won't fix it anytime soon.
I am with gigaclear and was getting the same issues, only way around it was to use Ethernet to the sky box, once you have done that no issues at all.

sky know this issue it's being going on for years

Re: Connecting Sky Q to EE Broadband

Chodley — Sat, 19 Jul 2025 08:57:33 GMT

@Sah122 wrote:
It's a sky issue that they are not bothered to fix as they don't want you using someone else as they will say works fine with there broadband so no issues there end, but there is! Sky won't fix it anytime soon.
I am with gigaclear and was getting the same issues, only way around it was to use Ethernet to the sky box, once you have done that no issues at all.

sky know this issue it's being going on for years

I don't think they can fix it. I think it's inherent in the 3rd party peer networking tech they use.

Re: Connecting Sky Q to EE Broadband

Penno53 — Tue, 16 Dec 2025 20:48:07 GMT

I had the same problem and Sky engineer came and hard wired the main SkyQ box to the EE router. Never had any issues with main box since , but the two mini boxes in other rooms need to be reactivated every evening when we turn them on. So frustrating. I even have a Sky Booster box midway between the main and mini boxes. I live in a bungalow so everything is on the same level and only a few feet away from each other. I'm pulling my hair out here.

Re: Connecting Sky Q to EE Broadband

stereohaven — Tue, 16 Dec 2025 20:52:34 GMT

Probably easier just to shave your head.

Re: Connecting Sky Q to EE Broadband

Lexylou — Tue, 16 Dec 2025 20:52:54 GMT

It's sooo bad I waste hours of

my time trying to connect this lot , days without being able to watch Sky I have an engineer coming Friday . Who can fix it I hope otherwise I'm paying for nothing and it will have to go . The frustration is off the scale !

Re: Connecting Sky Q to EE Broadband

Penno53 — Tue, 16 Dec 2025 20:59:41 GMT

😂😂😂😂😂

Supergeeks are sooo funny. You crack me up. 😂😂😂😂😂

Re: Connecting Sky Q to EE Broadband

Chodley — Wed, 17 Dec 2025 08:34:50 GMT

@Anthonylt53 wrote:
Hi there, I have just moved from Sky broadband which was setup to have both 2.4 & 5ghz options, (a very helpful engineer helped me with it) now I've moved to EE which is 5ghz and my Q box won't connect to it, it connects but after 20th one's disconnects and refuses to reconnect. i've tried switching off the 2.4 on the engineer setting as per phone call to sky and also tried it by switching off the 5ghz option, neither work. Any ideas???

God knows why Sky told you to do that. The Q only connects to third party routers over 2.4GHz (or ethernet)

it's probably too far away from the Q and/or typical Q wifi flakiness. The sad thing is that ethernet also causes issues with these particular routers. Maybe worth just buying a decent router. You don't have to use EE's.

another thing to try might be changing the 2.4ghz wifi channel on the router but usually on auto they self-select the least congested channel.

Re: Connecting Sky Q to EE Broadband

Chodley — Wed, 17 Dec 2025 08:21:32 GMT

@Penno53 wrote:
😂😂😂😂😂
Supergeeks are sooo funny. You crack me up. 😂😂😂😂😂

If you think we're supergeeks you have no idea how far down the scale you are from people who are genuinely clever.

Re: Connecting Sky Q to EE Broadband

Cricket+Bat — Mon, 23 Feb 2026 16:02:37 GMT

Hi I think you will find that Sky Q will only connect to 2.4g if it is any provider other than Sky in which case it will connect in 5g