topic Re: Error mr104 at night. in Sky Q

Error mr104 at night.

Dave21 — Sat, 07 Oct 2023 02:49:15 GMT

I only every get this error at night (mini box), I have tried resetting both boxes and turned off eco mode, but it happens every night.

Re: Error mr104 at night.

Daniel0210 — Sat, 07 Oct 2023 04:59:54 GMT

@Dave21

mr 104 is an issue with the mini box connectivity to your main Sky Q box. Give Sky a call and discuss having them supply a Sky Q booster which needs to be located about half way between your main and mini box. Sky should supply these free of charge if I remember correctly.

Re: Error mr104 at night.

Matt9300 — Sat, 07 Oct 2023 05:48:51 GMT

This can also happen if your main Sky Q box has eco mode enabled as this fully shuts down the box.

Re: Error mr104 at night.

Millbeck — Sun, 12 May 2024 21:31:33 GMT

I have exactly this problem too. It's only started happening in the past 3 months or so. No network or internet changes and the main box and mini box are only about 10 metres apart. Happens either at about 10.20 or 11.20 pm. Anyone got any ideas?

Re: Error mr104 at night.

Simon191 — Sun, 22 Sep 2024 06:42:53 GMT

I've only started having this issue since switching my Broadband supplier from BT to Sky, has the booster resolved for others?

Re: Error mr104 at night.

Edgecombe1 — Fri, 18 Oct 2024 13:09:47 GMT

My Sky Q shuts down at some stage after midnight and comes back on line at 7 am. I read that if ECO mode is enabled the Sky Q Box will shut down. Does anyone know how to disable the ECO Mode?

Re: Error mr104 at night.

Daniel0210 — Fri, 18 Oct 2024 13:16:56 GMT

@Edgecombe1

It normally resets before 6am so may not be relevant but see this link

https://www.sky.com/help/articles/using-the-standby-settings

Re: Error mr104 at night.

xenon81 — Fri, 18 Oct 2024 13:18:10 GMT

@Edgecombe1 wrote:
My Sky Q shuts down at some stage after midnight and comes back on line at 7 am. I read that if ECO mode is enabled the Sky Q Box will shut down. Does anyone know how to disable the ECO Mode?

Eco Mode only operates from 02:45-05:45 so if you're having problems at midnight or 7am, that will not be related.