https://helpforum.sky.com/t5/Sky-Q/My-new-sky-q-remote-control-stopped-working/m-p/4760484#M667091 <P>I did all that and even called customer service and went through the same procedure in testing both remote control and main box... still no joy</P> Sat, 21 Sep 2024 11:26:36 GMT Lina2 2024-09-21T11:26:36Z https://helpforum.sky.com/t5/Sky-Q/My-new-sky-q-remote-control-stopped-working/m-p/4759970#M667049 <P>I received a new remote control and it only worked for one day. Is it the remote control that has a problem or the sky box?</P> Sat, 21 Sep 2024 08:18:33 GMT https://helpforum.sky.com/t5/Sky-Q/My-new-sky-q-remote-control-stopped-working/m-p/4759970#M667049 Lina2 2024-09-21T08:18:33Z https://helpforum.sky.com/t5/Sky-Q/My-new-sky-q-remote-control-stopped-working/m-p/4759975#M667051 <P>Would suggest repairing your Sky q remote.<BR />Pair the remote as in section 3 of this Sky q help article;<BR /><A href="https://www.sky.com/help/articles/fix-remote" target="_blank">https://www.sky.com/help/articles/fix-remote</A></P> Sat, 21 Sep 2024 08:21:49 GMT https://helpforum.sky.com/t5/Sky-Q/My-new-sky-q-remote-control-stopped-working/m-p/4759975#M667051 lettice 2024-09-21T08:21:49Z https://helpforum.sky.com/t5/Sky-Q/My-new-sky-q-remote-control-stopped-working/m-p/4760039#M667052 <P>This is a new remote control and worked only for one day. I tried all the online steps from sky, even the virtual help and still does not work. It looks like the Sky Q box is not reading the remote control.</P> Sat, 21 Sep 2024 08:48:14 GMT https://helpforum.sky.com/t5/Sky-Q/My-new-sky-q-remote-control-stopped-working/m-p/4760039#M667052 Lina2 2024-09-21T08:48:14Z https://helpforum.sky.com/t5/Sky-Q/My-new-sky-q-remote-control-stopped-working/m-p/4760072#M667054 <BLOCKQUOTE><HR /><a href="https://helpforum.sky.com/t5/user/viewprofilepage/user-id/4183701">@Lina2</a>&nbsp;wrote:<BR /> <P>This is a new remote control and worked only for one day. I tried all the online steps from sky, even the virtual help and still does not work. It looks like the Sky Q box is not reading the remote control.</P> <HR /></BLOCKQUOTE> <P>Hi&nbsp;<a href="https://helpforum.sky.com/t5/user/viewprofilepage/user-id/4183701">@Lina2</a>&nbsp;</P> <P>First try rebooting&nbsp;your Q box.<BR />To reboot press Standby on your Sky Q remote (if the box responds to the remote), and then switch off and unplug at the mains.<BR />Wait at least 30 secs and then Plug back in and switch your Sky Q box back on at the mains.<BR />Wait for the on screen instructions to disappear and the front led to turn Amber. Then wait for 30 secs before you press Home on your Sky Q remote or if this is not working press the standby button on the front of the Q box (Amber led)<BR /><BR />note: some features may take up to 5 minutes to return.</P> <P>Once the Q box is back up and running with the Q box on with green led try completly resetting your Bluetooth remote.<BR />Press and hold 7 &amp; 9 together on the remote until it’s led flashes four times. <BR />Then make sure that you are pointing your remote at the Q box and press 1 &amp; 3 together until the remote led flashes and follow onscreen instructions to re- pair.</P> Sat, 21 Sep 2024 09:00:48 GMT https://helpforum.sky.com/t5/Sky-Q/My-new-sky-q-remote-control-stopped-working/m-p/4760072#M667054 oldfella 2024-09-21T09:00:48Z https://helpforum.sky.com/t5/Sky-Q/My-new-sky-q-remote-control-stopped-working/m-p/4760484#M667091 <P>I did all that and even called customer service and went through the same procedure in testing both remote control and main box... still no joy</P> Sat, 21 Sep 2024 11:26:36 GMT https://helpforum.sky.com/t5/Sky-Q/My-new-sky-q-remote-control-stopped-working/m-p/4760484#M667091 Lina2 2024-09-21T11:26:36Z