topic Re: I need a replavement sky q box in Sky Q

I need a replavement sky q box

Lynda+dd — Wed, 18 Sep 2024 19:12:32 GMT

My sky q box has gone off a few times and now it keeps dropping the Internet and the remote is need ing to be registered time and again

Re: I need a replavement sky q box

Addie15 — Thu, 19 Sep 2024 07:58:03 GMT

Hi there, @Lynda+dd. I’ve escalated your post to our Community Messaging team who will invite you to a private chat shortly and help you with this.

Just look out for the colourful bubble to start the conversation.

Here's more information on how Community Messaging works - https://helpforum.sky.com/t5/Did-you-know/Escalating-a-post-to-a-Sky-expert/ba-p/3711147

Re: I need a replavement sky q box

Quoman7 — Thu, 19 Sep 2024 08:00:41 GMT

@Lynda+dd wrote:

My sky q box has gone off a few times and now it keeps dropping the Internet and the remote is need ing to be registered time and again

Hi @Lynda+dd Try rebooting your router by removing the power cable for 30 sec then reconnect to reboot, then reboot your main SKYQ box by turning the power off at the socket for 30 sec then turn back on?

Re: I need a replavement sky q box

Mr+Flibbles+86 — Sat, 21 Sep 2024 10:07:56 GMT

We are still looking to help you. If you need our support let us know and we can re-escalate to our chat team. Your invite has been closed now. Thanks