https://helpforum.sky.com/t5/Sky-Q/Forgot-to-return-the-Sky-Q-remote/m-p/4755376#M666787 I had to return a faulty Q Box. Sky told me to include the remote and cables. DPD delivered the replacement Q Box today but the driver wasn't happy when I wanted to check that everything that was in the new box was the same as I'm returning. He told me don't worry about it, as long as the Q Box was in there then all's good and don't bother with anything else. From what I've read online, this is obviously incorrect but I sent everything back regardless ...... or so I thought!!! I realised after the driver had sealed the returned box that I'd forgotten the remote and he wouldn't open it again. I spoke to Sky and explained I'd forgotten to include the remote and I was concerned I would be charged so could Sky send a package for me to return it. Their agent said 'don't worry about it, you won't get charged' and promptly cut me off. Could someone please advise me. Thu, 19 Sep 2024 17:44:04 GMT LondonBridgeLady 2024-09-19T17:44:04Z https://helpforum.sky.com/t5/Sky-Q/Forgot-to-return-the-Sky-Q-remote/m-p/4755376#M666787 I had to return a faulty Q Box. Sky told me to include the remote and cables. DPD delivered the replacement Q Box today but the driver wasn't happy when I wanted to check that everything that was in the new box was the same as I'm returning. He told me don't worry about it, as long as the Q Box was in there then all's good and don't bother with anything else. From what I've read online, this is obviously incorrect but I sent everything back regardless ...... or so I thought!!! I realised after the driver had sealed the returned box that I'd forgotten the remote and he wouldn't open it again. I spoke to Sky and explained I'd forgotten to include the remote and I was concerned I would be charged so could Sky send a package for me to return it. Their agent said 'don't worry about it, you won't get charged' and promptly cut me off. Could someone please advise me. Thu, 19 Sep 2024 17:44:04 GMT https://helpforum.sky.com/t5/Sky-Q/Forgot-to-return-the-Sky-Q-remote/m-p/4755376#M666787 LondonBridgeLady 2024-09-19T17:44:04Z https://helpforum.sky.com/t5/Sky-Q/Forgot-to-return-the-Sky-Q-remote/m-p/4755384#M666788 <P>Hi&nbsp;<a href="https://helpforum.sky.com/t5/user/viewprofilepage/user-id/2277805">@LondonBridgeLady</a>&nbsp;</P> <P>I wouldn't worry about it.</P> <P>They are unlikely to chase a remote return.</P> Thu, 19 Sep 2024 17:46:15 GMT https://helpforum.sky.com/t5/Sky-Q/Forgot-to-return-the-Sky-Q-remote/m-p/4755384#M666788 oldfella 2024-09-19T17:46:15Z https://helpforum.sky.com/t5/Sky-Q/Forgot-to-return-the-Sky-Q-remote/m-p/4756307#M666830 <P>They already advised you <span class="lia-unicode-emoji" title=":slightly_smiling_face:">🙂</span></P> Thu, 19 Sep 2024 21:36:30 GMT https://helpforum.sky.com/t5/Sky-Q/Forgot-to-return-the-Sky-Q-remote/m-p/4756307#M666830 Chodley 2024-09-19T21:36:30Z