topic Re: Signature Package in Sky Q

Signature Package

TonyJ1 — Thu, 19 Sep 2024 13:32:47 GMT

I can't believe the trouble I have had to go through to get a simple question answered. With the signature package, can I watch the History channels, I can on my mobile, but the TV keeps telling me I need to upgrade to watch it?

Re: Signature Package

PandJ2020 — Thu, 19 Sep 2024 13:35:32 GMT

Are you trying to watch the HD channel without a HD sub?

Try channel 821

Re: Signature Package

nigea99 — Thu, 19 Sep 2024 13:39:20 GMT

hi @TonyJ1

if you are downloading the show & if you don;t have the HD add on then:

As the default download quality is set to HD (high Definition) not SD then when you try to download and watch you are prompted to upgrade (i.e. take out the HD subscription)

You, probably, just need to change your download preference to SD
Main Menu -> Settings -> Setup -> Preferences

(Please note this setting can only be set on the Main box)

Re: Signature Package

TonyJ1 — Thu, 19 Sep 2024 13:39:26 GMT

No idea pal, I have tried via the MY5, and catch up with no avail, I'll give that a go.

Thank you.

Re: Signature Package

TonyJ1 — Thu, 19 Sep 2024 13:40:41 GMT

Hmm, I'll try that too, thank you.

Re: Signature Package

nigea99 — Thu, 19 Sep 2024 13:46:55 GMT

@TonyJ1 wrote:

No idea pal, I have tried via the MY5, and catch up with no avail, I'll give that a go.

Thank you.

@TonyJ1

Channel 5 is a bit of an odd one in that you can watch live & record in HD without the HD add on but need the HD on to download & watch from catch up

Re: Signature Package

TonyJ1 — Thu, 19 Sep 2024 14:57:54 GMT

Thanks again.