topic Re: HD viewing in Sky Q

HD viewing

H2619 — Thu, 19 Sep 2024 11:29:39 GMT

Have a sky cinema package but it won’t let me view anything in HD

Re: HD viewing

nigea99 — Thu, 19 Sep 2024 11:34:26 GMT

@H2619 wrote:

Have a sky cinema package but it won’t let me view anything in HD

Please may I ask what specifically you were trying to watch and how you were accesing it -(e.g. download) and what message are you getting ?

May I check that you are not trying to download /watch a film in UHD without having the UHD add on ?

Re: HD viewing

H2619 — Thu, 19 Sep 2024 11:36:13 GMT

Hi thanks for your response. I am trying to watch various programs/series etc that are saying they are in HD however when I press play, it tells me I am not able to watch without updating my plan

Re: HD viewing

Raider999 — Thu, 19 Sep 2024 11:36:45 GMT

@H2619 have you got the HD add-on as part of your subscription?

Whilst this is included for sports channels, you need the add-on for other sky channels

Re: HD viewing

H2619 — Thu, 19 Sep 2024 11:37:40 GMT

I don't have sports but was told HD came as standard with sky cinema

Re: HD viewing

nigea99 — Thu, 19 Sep 2024 11:37:57 GMT

@H2619 wrote:

Hi thanks for your response. I am trying to watch various programs/series etc that are saying they are in HD however when I press play, it tells me I am not able to watch without updating my plan

Are these from the SKY Cinema channels or from other film or entertainment channels

Re: HD viewing

H2619 — Thu, 19 Sep 2024 11:38:54 GMT

Various channels

Re: HD viewing

nigea99 — Thu, 19 Sep 2024 11:40:27 GMT

@H2619 wrote:

Various channels

hi @H2619 only SKY Cinema (and SKY SPorts) are in HD as standard for UK viewers

To watch most other channels in HD you need the HD add on

Re: HD viewing

Raider999 — Thu, 19 Sep 2024 11:42:23 GMT

@H2619 I have sports and get HD sports channels FOC.

However other sky channeare not available in HD, including bizarrely SkySp Mix which sky don't class as a sports channel despite it being listed under Sport in the EPG.

Re: HD viewing

H2619 — Thu, 19 Sep 2024 11:42:23 GMT

So only the films are HD on my package then? Not all other programs?

Re: HD viewing

nigea99 — Thu, 19 Sep 2024 11:44:46 GMT

@H2619 wrote:

So only the films are HD on my package then? Not all other programs?

@H2619 Generally yes - you need the HD add on for entertainment channels ( a few free to air channels e.g. BBC are free in HD - BTW Channel 5 is odd that you can watch in HD for free but must have the HD add on to download & watch in HD)

Re: HD viewing

H2619 — Thu, 19 Sep 2024 11:44:47 GMT

Thanks everyone x

Re: HD viewing

PandJ2020 — Thu, 19 Sep 2024 11:45:33 GMT

@H2619 wrote:
So only the films are HD on my package then? Not all other programs?

Sky Movies includes HD only for those channels. You need the base HD add-on for many other channels.

Re: HD viewing

H2619 — Thu, 19 Sep 2024 11:46:26 GMT

Thank you all once again xx