topic Re: Sky Q Mini constantly disconnecting in Sky Q

Sky Q Mini constantly disconnecting

K8bos — Wed, 18 Sep 2024 19:53:43 GMT

Sky Q mini refusing to connect to main sky box &/or network

nothing has changed in terms of set up have tried every re boot option possible multiple times including plugs out etc

started about 2 weeks ago and getting worse

Re: Sky Q Mini constantly disconnecting

oldfella — Wed, 18 Sep 2024 20:05:22 GMT

@K8bos wrote:

Sky Q mini refusing to connect to main sky box &/or network

nothing has changed in terms of set up have tried every re boot option possible multiple times including plugs out etc

started about 2 weeks ago and getting worse

Hi @K8bos

First try rebooting the main Q box and then when this is completely back up and running reboot the mini.
To reboot press Standby on your Sky Q remote (if the box responds to the remote), and then switch off and unplug at the mains.
Wait at least 30 secs and then Plug back in and switch your Sky Q box back on at the mains.
Wait for the on screen instructions to disappear and the front led to turn Amber. Then wait for 30 secs before you press Home on your Sky Q remote or if this is not working press the standby button on the front of the Q box (Amber led)

note: some features may take up to 5 minutes to return.

Reboot the mini as above.
If the mini still does not connect reliably try a Network Reset on the mini.
Network Reset found in mini Home - Settings - Setup - Network.
Highlight Status and then select Reset on the right hand side. Follow instructions to WPS with main Q box.
You will be asked to press the WPS button on the main Q box (not the mini as the Network reset will start the mini WPS automatically).

If you are on Sky Broadband and the Router is nearer to the mini than the main box then you can try pressing WPS on the router instead of the main Q box. If you do this make sure you press the Sky router WPS button and not the router reset button.

Failing all of the above you may need a Sky Q WiFi Booster to position midway between your main Q box and the mini and you will need to contact Sky directly.

Re: Sky Q Mini constantly disconnecting

K8bos — Thu, 19 Sep 2024 08:54:16 GMT

I tried that thank you, still no joy.
Engineer now booked to investigate

many thanks

Re: Sky Q Mini constantly disconnecting

K8bos — Thu, 19 Sep 2024 21:31:40 GMT

Engineer been and fitted a booster

all good

thank you

Re: Sky Q Mini constantly disconnecting

Sally66 — Thu, 23 Jan 2025 21:33:11 GMT

We had this problem, the engineer came and replaced the box and left sky boost - it worked ok then the same evening, it started again not connecting. It also keeps saying no connection to internet, but main box working fine, internet working - I just can't fathom what's happening

can the mini box be connected to the sky q box with a cable

Re: Sky Q Mini constantly disconnecting

Laing1 — Fri, 24 Jan 2025 17:56:42 GMT

@Sally66 wrote:

We had this problem, the engineer came and replaced the box and left sky boost - it worked ok then the same evening, it started again not connecting. It also keeps saying no connection to internet, but main box working fine, internet working - I just can't fathom what's happening

can the mini box be connected to the sky q box with a cable

@Sally66 yes it can but who is your broadband provider

Re: Sky Q Mini constantly disconnecting

Sally66 — Fri, 24 Jan 2025 20:40:35 GMT

It's now EE, it was Sky but it got so appallingly bad we changed provider

Re: Sky Q Mini constantly disconnecting

Sally66 — Fri, 24 Jan 2025 20:42:37 GMT

Thank you for your reply, so just to make sure I've understood properly (I'm not the brightest bulb), is it hard wire from Sky Q box to Mini Box or from Router to Mini box ?