https://helpforum.sky.com/t5/Sky-Q/Sky-Q-Mini-frozen-screen-even-after-unplugging/m-p/4753941#M666624 <P>My daughter was watching a Netflix show and paused it. Unpausing started the sound of the show but the screen remained as it was.&nbsp;</P><P>&nbsp;</P><P>I used the remote to power off, left it a while, turned it back on and I could hear TV but still the same pause screen.&nbsp;</P><P>&nbsp;</P><P>Unplugged it (power and HDMI) and left it for about 5 mins. Plugged it back in, waited for the red light to turn orange, hit the power button on the remote, again I could hear the sound of live TV but only see the Netflix pause screen.&nbsp; Any suggestions?&nbsp;</P><P>&nbsp;</P><P>&nbsp;</P><P>&nbsp;</P> Wed, 18 Sep 2024 16:38:45 GMT R1ckyH 2024-09-18T16:38:45Z https://helpforum.sky.com/t5/Sky-Q/Sky-Q-Mini-frozen-screen-even-after-unplugging/m-p/4753941#M666624 <P>My daughter was watching a Netflix show and paused it. Unpausing started the sound of the show but the screen remained as it was.&nbsp;</P><P>&nbsp;</P><P>I used the remote to power off, left it a while, turned it back on and I could hear TV but still the same pause screen.&nbsp;</P><P>&nbsp;</P><P>Unplugged it (power and HDMI) and left it for about 5 mins. Plugged it back in, waited for the red light to turn orange, hit the power button on the remote, again I could hear the sound of live TV but only see the Netflix pause screen.&nbsp; Any suggestions?&nbsp;</P><P>&nbsp;</P><P>&nbsp;</P><P>&nbsp;</P> Wed, 18 Sep 2024 16:38:45 GMT https://helpforum.sky.com/t5/Sky-Q/Sky-Q-Mini-frozen-screen-even-after-unplugging/m-p/4753941#M666624 R1ckyH 2024-09-18T16:38:45Z