topic Re: Sky not showing on TV in Sky Q

Sky not showing on TV

Clive66 — Mon, 16 Sep 2024 15:55:05 GMT

My TV has a message on it saying 'this screen does not support HDCP.
Try reconnecting your HDMI cable, or use a different screen.

I tried reconnecting the HDMI cable but get the same error

Re: Sky not showing on TV

PandJ2020 — Mon, 16 Sep 2024 16:09:12 GMT

Did it used to work and stop?

Re: Sky not showing on TV

Clive66 — Wed, 18 Sep 2024 09:32:42 GMT

It used to work, this message appeared for the first this week

Re: Sky not showing on TV

oldfella — Wed, 18 Sep 2024 09:34:42 GMT

@Clive66 wrote:

It used to work, this message appeared for the first this week

Hi @Clive66

First make sure that the TV is switched on and is switched to the HDMI input to which the Q box is connected.
Then with the Q box switched on with green led illuminated
Press
Home 1 0 8 0 Home
on the Q box remote control.

This will change the Q box to standard resolution which will work for all TV’s.