topic Re: Cancel subscription - will recordings go? in Sky Q

Cancel subscription - will recordings go?

SiFounde — Mon, 31 Jul 2023 18:36:41 GMT

My contract is ending soon and I have given notice to cancel. I have a lot of recordings from sky cinema. Will these recordings disappear if I choose to keep the Q box but on a basic package that allows me to record?

Re: Cancel subscription - will recordings go?

oldfella — Mon, 31 Jul 2023 18:43:53 GMT

@SiFounde wrote:

My contract is ending soon and I have given notice to cancel. I have a lot of recordings from sky cinema. Will these recordings disappear if I choose to keep the Q box but on a basic package that allows me to record?

Hi @SiFounde

If the Recordings are from channels not part of the Sky Essentials pack (assuming that's what you are considering) you will not be able to watch them.

See following link for Sky Essentials content
https://www.sky.com/help/articles/tv-essentials#q-help

Re: Cancel subscription - will recordings go?

SiFounde — Mon, 31 Jul 2023 18:48:07 GMT

Ok thanks. The sky store purchases will stay and be able to watch won't they?

Re: Cancel subscription - will recordings go?

PandJ2020 — Mon, 31 Jul 2023 18:48:13 GMT

As above, the recordings don't disappear but you can only watch them if you have an active subscription for the channel they were recorded (or downloaded) from.

Re: Cancel subscription - will recordings go?

oldfella — Mon, 31 Jul 2023 18:50:46 GMT

@SiFounde wrote:

Ok thanks. The sky store purchases will stay and be able to watch won't they?

Yes @SiFounde

Re: Cancel subscription - will recordings go?

Saint — Sat, 22 Jun 2024 14:51:33 GMT

Hi all,

I am thining of cancelling my entire subscription. I know I will be able to watch the free to air channels but will I be able to watch recordings of them from my sky box?

I believe I can't record from my sky box when the subscription ends?

Thanks,

Re: Cancel subscription - will recordings go?

nigea99 — Sat, 22 Jun 2024 14:54:23 GMT

@Saint wrote:

Hi all,

I am thining of cancelling my entire subscription. I know I will be able to watch the free to air channels but will I be able to watch recordings of them from my sky box?

I believe I can't record from my sky box when the subscription ends?

Thanks,

If you have SKY Q and cancel completely then you can't watch anything - the boxes have to be returned to SKY

Re: Cancel subscription - will recordings go?

oldfella — Sat, 22 Jun 2024 14:56:33 GMT

@Saint wrote:

Hi all,

I am thining of cancelling my entire subscription. I know I will be able to watch the free to air channels but will I be able to watch recordings of them from my sky box?

I believe I can't record from my sky box when the subscription ends?

Thanks,

Hi @Saint

Afraid if you cancel your Sky Q subscription then all Q boxes have to be returned to Sky.
All Q boxes are rented only for the duration of your subscription

Re: Cancel subscription - will recordings go?

Saint — Sat, 22 Jun 2024 15:06:39 GMT

Thanks for the rapid replies... It's actually the old sky + HD box 🙂

Re: Cancel subscription - will recordings go?

nigea99 — Sat, 22 Jun 2024 15:09:14 GMT

@Saint wrote:

Thanks for the rapid replies... It's actually the old sky + HD box 🙂

In shich case yes you can watch the FTA channels but cannot record or view old recordings

Re: Cancel subscription - will recordings go?

skywho32 — Tue, 17 Sep 2024 09:33:00 GMT

Is it okay to restart an older thread?

I have Sky Q, I phoned up to give notice of cancellation. I was told on the phone that I can no longer watch recordings from the day of notice! That seems perverse, as I have paid for the rest of the month.

Is that really how it works? I put the cancellation on hold for now, as there are recordings I want to watch.

Re: Cancel subscription - will recordings go?

Daniel0210 — Tue, 17 Sep 2024 09:35:05 GMT

@skywho32

You should be able to view recordings during your notice period.

Re: Cancel subscription - will recordings go?

skywho32 — Tue, 17 Sep 2024 09:37:32 GMT

Thanks for your reply.

You would think so! But he was adamant they could not be watched from the day of giving notice. Strange.