topic Sky Q Boxes up stairs are not connecting to Sky Q box down stairs in Sky Q

Sky Q Boxes up stairs are not connecting to Sky Q box down stairs

Jasp08 — Tue, 17 Sep 2024 07:23:21 GMT

Sky Q box is not connecting to mini box s upstairs

Re: Sky Q Boxes up stairs are not connecting to Sky Q box down stairs

Quoman7 — Tue, 17 Sep 2024 07:36:28 GMT

@Jasp08 wrote:

Sky Q box is not connecting to mini box s upstairs

Hi @Jasp08 Try rebooting your router by removing the power cable for 30 sec then reconnect to reboot, then reboot your main SKYQ box by turning the power off at the socket for 30 sec then turn back on, then do the same with any Mini boxes?

The Mini box connects to the main SKYQ box, not the other way round.

Re: Sky Q Boxes up stairs are not connecting to Sky Q box down stairs

oldfella — Tue, 17 Sep 2024 08:29:01 GMT

@Jasp08 wrote:

Sky Q box is not connecting to mini box s upstairs

Hi @Jasp08

Try a Network Reset on the mini.
Network Reset found in mini Home - Settings - Setup - Network.
Highlight Status and then select Reset on the right hand side. Follow instructions to WPS with main Q box.
You will be asked to press the WPS button on the main Q box (not the mini as the Network reset will start the mini WPS automatically).

If you are on Sky Broadband and the Router is nearer to the mini than the main box then you can try pressing WPS on the router instead of the main Q box. If you do this make sure you press the Sky router WPS button and not the router reset button.

Failing all of the above you may need a Sky Q WiFi Booster to position midway between your main Q box and the mini and you will need to contact Sky directly.