topic Re: Disney + code 73 in Sky Q

Disney + code 73

Mrs+Pickle — Sun, 15 Sep 2024 09:31:17 GMT

I have seen a lot of people have same problem but just can't fix it.

getting code 73 I've turned tv & internet off still not working , updated apps that's not worked either.

I can connect on my phone using the sky internet so it has to be something to do with the Sky Q can anyone help.

Re: Disney + code 73

Chodley — Sun, 15 Sep 2024 11:08:26 GMT

I believe that means it thinks you are not in the country your account is registered in

Re: Disney + code 73

Mrs+Pickle — Sun, 15 Sep 2024 11:34:21 GMT

Hi , yes I registered in Uk & still live in same house. Nothing has changed apart from Disney App not working in Sky Q. But fine on my phone through sky internet

Re: Disney + code 73

Chodley — Sun, 15 Sep 2024 14:46:37 GMT

I would start by calling Disney and see if they have a log of connection attempts and can diagnose.

Re: Disney + code 73

Mrs+Pickle — Sun, 15 Sep 2024 16:15:57 GMT

Thanks but I have contacted them on line and they are smashing it's the Sky connection I will ring sky on my day off on Tuesday

Re: Disney + code 73

Chodley — Sun, 15 Sep 2024 18:55:45 GMT

Good luck

Re: Disney + code 73

Stephen+Mourton — Mon, 16 Sep 2024 09:05:38 GMT

@Mrs+Pickle Have you or someone else you know been abroad recently and attempted to sign in?

Re: Disney + code 73

Mrs+Pickle — Tue, 17 Sep 2024 06:18:38 GMT

No unfortunately not

Re: Disney + code 73

Mrs+Pickle — Tue, 17 Sep 2024 14:37:54 GMT

My problem is now sorted I was on with sky for 45 mins but couldn't fix it. In the end rang Disney rather than do online chat , absolutely brilliant helpful & didn't make me feel stupid. All sorted

Re: Disney + code 73

Chodley — Wed, 18 Sep 2024 04:42:01 GMT

Great stuff. I believe that's exactly what I suggested so I'm chalking that up as some kind of personal achievement for this week 😆 Do you know what they did? Might help others get a quick fix in future with the same issue.

Re: Disney + code 73

Mrs+Pickle — Wed, 18 Sep 2024 05:55:16 GMT

Apparently it was to do with the IP address far too technical for me

Re: Disney + code 73

Chodley — Wed, 18 Sep 2024 08:35:19 GMT

@Mrs+Pickle wrote:
Apparently it was to do with the IP address far too technical for me

Ok so maybe it was a geo-location thing after all - weird as your phone would have appeared on the same IP as the Sky box when on wifi.

unless the phone version has different rules about geographical usage. Hmm.