topic Re: Sky controller in Sky Q

Sky controller

Step42 — Mon, 16 Sep 2024 16:03:52 GMT

Hi, our sky controller keeps freezing and not working properly. Please can u send another one ?

Re: Sky controller

PandJ2020 — Mon, 16 Sep 2024 16:08:36 GMT

@Step42 wrote:
Please can u send another one ?

We're other customers here - we can't send you one.

Try this first:

Press the buttons 7 & 9 together on the remote until it’s led flashes four times.
Then press 1 & 3 together until the led flashes twice then follow onscreen instructions to repair the remote.

If not, use this:

https://www.sky.com/help/forms/replaceremote

Re: Sky controller

Laing1 — Mon, 16 Sep 2024 16:09:15 GMT

@Step42 wrote:

Hi, our sky controller keeps freezing and not working properly. Please can u send another one ?

@Step42 Try resetting your remote.
Press the buttons 7 & 9 together on the remote until it’s led flashes four times.
Then press 1 & 3 together until the led flashes twice then follow onscreen instructions to repair the remote.

if that doesnt work try

https://www.sky.com/help/articles/lost-stolen-damaged-sky-q-equipment#get-in-touch