topic Re: Getting a refund on billing whilst waiting for an engineer visit in Sky Q

Getting a refund on billing whilst waiting for an engineer visit

fed-up-user — Mon, 16 Sep 2024 15:35:59 GMT

I had a no satellite signal and I tried the different ways suggested to fix the problem. Sky diagnostics suggested there is a problem with the Sky Q box and suggested I book an engineer visit. I did so on Sunday, 15/09/24. The problem started on 14/09/. The engineer visit is booked for 07/10/24, more than 3 weeks away. How do I get a refund on my montly bill as I cannot watch any TV (Sky) until the engineer comes to fix the problem.

Re: Getting a refund on billing whilst waiting for an engineer visit

SKY1992bf — Mon, 16 Sep 2024 15:39:31 GMT

@fed-up-user You can't, there is no automatic right to credit for loss of tv service

you need to wait for it to be fixed and then call sky to enquire about the possibility of a credit for days without which is solely at sky's discretion and not mandatory

Re: Getting a refund on billing whilst waiting for an engineer visit

MightyQuinn — Mon, 16 Sep 2024 15:54:21 GMT

Hi @fed-up-user Sky will expect you to use Sky Go. Only broadband and phone quality for automatic compensation.

Re: Getting a refund on billing whilst waiting for an engineer visit

fed-up-user — Mon, 16 Sep 2024 15:57:01 GMT

Thank you superuser @SKY1992bf for your fast response. I am amazed to learn that consumer law does not apply to Sky t.v services. By their own admission Sky has admitted that they have identified a problem with the Sky Q box. Yet if I understand you correctly I have no right of refund despite paying for a service I am not recieving. Fair enough. Lesson learnt. Perhaps this will drive me to seek other avenues to entertain myself. Many thanks for responding.

Re: Getting a refund on billing whilst waiting for an engineer visit

Daniel0210 — Mon, 16 Sep 2024 16:00:42 GMT

@fed-up-user

Billing continues as normal during faults and as stated after it has been fixed you can contact Sky and ask for a credit on your account for the period you've been without full service.

Re: Getting a refund on billing whilst waiting for an engineer visit

PandJ2020 — Mon, 16 Sep 2024 16:06:33 GMT

To be fair they usually consider a credit. But as noted do not be tempted to withhold payment.

Re: Getting a refund on billing whilst waiting for an engineer visit

best+of+the+best — Mon, 16 Sep 2024 17:53:02 GMT

@fed-up-user wrote:
Thank you superuser @SKY1992bf for your fast response. I am amazed to learn that consumer law does not apply to Sky t.v services. By their own admission Sky has admitted that they have identified a problem with the Sky Q box. Yet if I understand you correctly I have no right of refund despite paying for a service I am not recieving. Fair enough. Lesson learnt. Perhaps this will drive me to seek other avenues to entertain myself. Many thanks for responding.

Fair comment @fed-up-user the same goes if you have ordered Sky Q and the install is three weeks away your Sky TV subscription is available via Sky Go as you've paid for a month in advance no difference really