topic Re: Does a Sky Q (Multiscreen) work OK when using a non Sky broadband provider. in Sky Q

Does a Sky Q (Multiscreen) work OK when using a non Sky broadband provider.

DaHoov — Sat, 14 Sep 2024 14:35:09 GMT

Hi, I am thinking of getting multiscreen to allow my Sky Q recordings to be watched on another TV upstairs.

My Sky Q box is a newer 1TB UHD model and I understand that the mini boxes will not play UHD which is OK as we can record on the normal HD channels if needed.

I was wondering if the WiFi Network set up between the Sky Q box and the Mini box is separate to the main WiFi network when Sky is not providing the Broadband and router and whether this causes problems for people.

Thank you.

Re: Does a Sky Q (Multiscreen) work OK when using a non Sky broadband provider.

oldfella — Sat, 14 Sep 2024 14:43:01 GMT

@DaHoov wrote:

Hi, I am thinking of getting multiscreen to allow my Sky Q recordings to be watched on another TV upstairs.
My Sky Q box is a newer 1TB UHD model and I understand that the mini boxes will not play UHD which is OK as we can record on the normal HD channels if needed.
I was wondering if the WiFi Network set up between the Sky Q box and the Mini box is separate to the main WiFi network when Sky is not providing the Broadband and router and whether this causes problems for people.
Thank you.

Hi @DaHoov

On 3rd Party broadband the minis if using WiFi connect to the WiFi mesh generated by the main Q box and not to your router Network.

Issues depend on distance and obstacles between the Q boxes .

Sky will provide Sky Q Boosters if necessary to locate between the main Q box and the mini to aid connection.

Re: Does a Sky Q (Multiscreen) work OK when using a non Sky broadband provider.

DaHoov — Sat, 14 Sep 2024 14:48:09 GMT

Thank you for your quick response @oldfella .

It sounds like that will be fine then in my case as the bedroom is above the Sky Q box so connectivity for the mesh it creates via its own wifi should be good.

Cheers

Re: Does a Sky Q (Multiscreen) work OK when using a non Sky broadband provider.

Chodley — Sun, 15 Sep 2024 08:01:48 GMT

In theory it should be fine

In reality loads of people have problems and some end up using powerlines, wifi mesh nodes hardwired to the boxes or direct ethernet.

It is by far the most popular topic on here.

Re: Does a Sky Q (Multiscreen) work OK when using a non Sky broadband provider.

nigea99 — Sun, 15 Sep 2024 08:13:33 GMT

@Chodley wrote:

In theory it should be fine

In reality loads of people have problems and some end up using powerlines, wifi mesh nodes hardwired to the boxes or direct ethernet.

It is by far the most popular topic on here.

Whilst we do get lots of people reporting problems on here, we must not forget the silent majority who don't get problems.

Groups like these will always highlight those with problems usually giving a biased view

I admit I had initial problems during the first 2 weeks with drop outs particularly in the late evenings - I am not 100% sure if SKY did a remote tweak or just switching off wifi on the AV amp it was sitting on top of & also moving the mini slightly to one side cured the problem but after I have only ever had a a hadndful of minor problems in 7 1/2 years

Even for those with problems, I think in many circumstances minor tweaks to location and sources of interference can significantly help

Re: Does a Sky Q (Multiscreen) work OK when using a non Sky broadband provider.

Chodley — Sun, 15 Sep 2024 10:21:54 GMT

Honestly I reckon what we see here are just those who happen to find this place. I bet there are plenty more who give up or call sky.

Re: Does a Sky Q (Multiscreen) work OK when using a non Sky broadband provider.

TimmyBGood — Sun, 15 Sep 2024 12:03:29 GMT

@Chodley

Of course, but with many millions of households using Q a very small percentage of issues overall is still a very large number of unhappy individual users.

99% complete success for a million subscriptions leaves ten thousand problems: that's always a downside of operating at scale.

Re: Does a Sky Q (Multiscreen) work OK when using a non Sky broadband provider.

DaHoov — Sun, 15 Sep 2024 11:37:13 GMT

I work work in technical support for a software company and we tend to go with the ratio that for each issue we get there are about 26 others who have the same problem and don't complain.

Re: Does a Sky Q (Multiscreen) work OK when using a non Sky broadband provider.

Chodley — Sun, 15 Sep 2024 14:47:52 GMT

@TimmyBGood wrote:
@Chodley

Of course, but with many millions of households using Q a very small percentage of issues overall is still a very large number of unhappy individual users.

99% complete success for a million subscriptions leaves ten thousand problems: that's always a downside of operating at scale.

Indeed

and I have been using wifi since it was invented with wacky 3com PCMCIA cards on laptops and have never seen anything screw it up like Sky Q does.