topic Re: Engineer was unable to set dish as ladder was too small in Sky Q https://helpforum.sky.com/t5/Sky-Q/Engineer-was-unable-to-set-dish-as-ladder-was-too-small/m-p/4750570#M666040 <P>Sadly when I asked sky all they said was, when we find someone will let you know. That's not very helpful. The fact I've been a sky customer for years and it seems like they didn't care about the fact of us having nothing. Thank goodness I have a mobile incase of any emergencies for my children&nbsp;</P> Sat, 14 Sep 2024 15:27:39 GMT Leanne83 2024-09-14T15:27:39Z Engineer was unable to set dish as ladder was too small https://helpforum.sky.com/t5/Sky-Q/Engineer-was-unable-to-set-dish-as-ladder-was-too-small/m-p/4750496#M666016 <P>An engineer came to my flat today to install the satellite dish and TV. He was unable due to his ladder being small. Now having to wait till sky gets in touch with a new install date. Me and my children have been waiting for weeks as we have no TV or WiFi&nbsp;</P> Sat, 14 Sep 2024 13:56:55 GMT https://helpforum.sky.com/t5/Sky-Q/Engineer-was-unable-to-set-dish-as-ladder-was-too-small/m-p/4750496#M666016 Leanne83 2024-09-14T13:56:55Z Re: Engineer was unable to set dish as ladder was too small https://helpforum.sky.com/t5/Sky-Q/Engineer-was-unable-to-set-dish-as-ladder-was-too-small/m-p/4750520#M666022 <P>Annoying, do you have a question for other customers?</P> Sat, 14 Sep 2024 14:33:46 GMT https://helpforum.sky.com/t5/Sky-Q/Engineer-was-unable-to-set-dish-as-ladder-was-too-small/m-p/4750520#M666022 PandJ2020 2024-09-14T14:33:46Z Re: Engineer was unable to set dish as ladder was too small https://helpforum.sky.com/t5/Sky-Q/Engineer-was-unable-to-set-dish-as-ladder-was-too-small/m-p/4750524#M666024 <P>How long will I have to wait to even find out when a engineer will come out. Bad enough my kids have no TV. But my autistic daughter is freaking out cause her daily routine has changed so much and now she can't even watch her programs</P> Sat, 14 Sep 2024 14:37:53 GMT https://helpforum.sky.com/t5/Sky-Q/Engineer-was-unable-to-set-dish-as-ladder-was-too-small/m-p/4750524#M666024 Leanne83 2024-09-14T14:37:53Z Re: Engineer was unable to set dish as ladder was too small https://helpforum.sky.com/t5/Sky-Q/Engineer-was-unable-to-set-dish-as-ladder-was-too-small/m-p/4750532#M666027 <P>That's a question for Sky, we can't answer that...</P> Sat, 14 Sep 2024 14:44:47 GMT https://helpforum.sky.com/t5/Sky-Q/Engineer-was-unable-to-set-dish-as-ladder-was-too-small/m-p/4750532#M666027 PandJ2020 2024-09-14T14:44:47Z Re: Engineer was unable to set dish as ladder was too small https://helpforum.sky.com/t5/Sky-Q/Engineer-was-unable-to-set-dish-as-ladder-was-too-small/m-p/4750570#M666040 <P>Sadly when I asked sky all they said was, when we find someone will let you know. That's not very helpful. The fact I've been a sky customer for years and it seems like they didn't care about the fact of us having nothing. Thank goodness I have a mobile incase of any emergencies for my children&nbsp;</P> Sat, 14 Sep 2024 15:27:39 GMT https://helpforum.sky.com/t5/Sky-Q/Engineer-was-unable-to-set-dish-as-ladder-was-too-small/m-p/4750570#M666040 Leanne83 2024-09-14T15:27:39Z Re: Engineer was unable to set dish as ladder was too small https://helpforum.sky.com/t5/Sky-Q/Engineer-was-unable-to-set-dish-as-ladder-was-too-small/m-p/4750865#M666087 <P>Why is there no wifi?</P> Sun, 15 Sep 2024 07:59:08 GMT https://helpforum.sky.com/t5/Sky-Q/Engineer-was-unable-to-set-dish-as-ladder-was-too-small/m-p/4750865#M666087 Chodley 2024-09-15T07:59:08Z Re: Engineer was unable to set dish as ladder was too small https://helpforum.sky.com/t5/Sky-Q/Engineer-was-unable-to-set-dish-as-ladder-was-too-small/m-p/4751019#M666110 <P>We have nothing at all. No WiFi no TV no phone landline&nbsp;</P> Sun, 15 Sep 2024 11:12:09 GMT https://helpforum.sky.com/t5/Sky-Q/Engineer-was-unable-to-set-dish-as-ladder-was-too-small/m-p/4751019#M666110 Leanne83 2024-09-15T11:12:09Z Re: Engineer was unable to set dish as ladder was too small https://helpforum.sky.com/t5/Sky-Q/Engineer-was-unable-to-set-dish-as-ladder-was-too-small/m-p/4751024#M666113 <P><a href="https://helpforum.sky.com/t5/user/viewprofilepage/user-id/3894640">@Leanne83</a>&nbsp;</P> <P>&nbsp;</P> <P>Have you ordered a broadband service?&nbsp; That would be separate from (but potentially orderable alongside) Sky television, but provisioning is on a completely different timescale and carried out by a different installation team.</P> Sun, 15 Sep 2024 11:18:06 GMT https://helpforum.sky.com/t5/Sky-Q/Engineer-was-unable-to-set-dish-as-ladder-was-too-small/m-p/4751024#M666113 TimmyBGood 2024-09-15T11:18:06Z Re: Engineer was unable to set dish as ladder was too small https://helpforum.sky.com/t5/Sky-Q/Engineer-was-unable-to-set-dish-as-ladder-was-too-small/m-p/4751214#M666159 <BLOCKQUOTE><HR /><a href="https://helpforum.sky.com/t5/user/viewprofilepage/user-id/3894640">@Leanne83</a>&nbsp;wrote:<BR /><P>We have nothing at all. No WiFi no TV no phone landline&nbsp;</P><HR /></BLOCKQUOTE><P>Yes but I meant "why"?</P><P>&nbsp;</P><P>That's not dependent on the sky tv installation. Waiting for that for other reasons?</P> Sun, 15 Sep 2024 14:43:46 GMT https://helpforum.sky.com/t5/Sky-Q/Engineer-was-unable-to-set-dish-as-ladder-was-too-small/m-p/4751214#M666159 Chodley 2024-09-15T14:43:46Z