topic Re: Charges applied for not returning multiscreen box in Sky Q

Charges applied for not returning multiscreen box

DanniiM — Sat, 14 Sep 2024 07:18:58 GMT

I have today received a text to say that charges are being applied for unreturned equipment. I work Monday to Friday 9-5 so my Mum posted for me at the local post office. I then received a text to say it had been received but I don't keep texts etc and today have received a text to say they haven't received it so charges are being applied. My Mum didn't keep the receipt when I said they had confirmed they had received the equipment and now I have no way of proving otherwise on my side. Is there anything I can do?

Re: Charges applied for not returning multiscreen box

Chodley — Sat, 14 Sep 2024 07:23:48 GMT

How long ago was this?

Re: Charges applied for not returning multiscreen box

DanniiM — Sat, 14 Sep 2024 07:27:37 GMT

Equipment was posted 28th July and I received the confirmation within a week. Had 1 reminder after receiving the confirmation but it stated if already returned please ignore so I did. And then received update on charges today.

Re: Charges applied for not returning multiscreen box

Daniel0210 — Sat, 14 Sep 2024 07:50:19 GMT

@DanniiM
If you haven’t retained any proof of posting any cancellation of non return fees would be at Skys discretion. Would you like to be contacted by the Messaging Team via a private chat on here to see if they can help?

Re: Charges applied for not returning multiscreen box

DanniiM — Sat, 14 Sep 2024 08:00:25 GMT

That would be very helpful, yes. Would they not have any record of the confirmation they sent to me on their side?

Re: Charges applied for not returning multiscreen box

Daniel0210 — Sat, 14 Sep 2024 08:02:22 GMT

@DanniiM

As customers we don't know what agents have access to but I’ve escalated your post to Sky and their Messaging Team should contact you later.

You need to watch out for a post from one of the team inviting you to a private chat and then you should see a blue/red speech bubble at the bottom of your forum page. You’ll have 48 hours to click on it and start the private chat or it will close automatically. If you fail to respond to a chat reply within 48 hours the chat will again close down automatically even if your issue hasn’t been resolved. Replies from Sky aren’t instant so you’ll need to check the chat thread fairly regularly.

This link explains what happens.
https://helpforum.sky.com/t5/Did-you-know/Escalating-a-post-to-a-Sky-expert/ba-p/3711147#M1014

Re: Charges applied for not returning multiscreen box

Mr+Flibbles+86 — Sat, 14 Sep 2024 08:33:23 GMT

Thanks for escalating this. We’ve sent an invite to @DanniiM to chat.