Multi screen not working

Oxo — Fri, 13 Sep 2024 13:24:43 GMT

My multi screed is not working, the main screen is. It is all connected when going through settings but still says no satellite sign on screen

Re: Multi screen not working

oldfella — Fri, 13 Sep 2024 13:30:18 GMT

@Oxo wrote:

My multi screed is not working, the main screen is. It is all connected when going through settings but still says no satellite sign on screen

Hi @Oxo

First try rebooting the main Q box and then when this is completely back up and running reboot the mini.
To reboot press Standby on your Sky Q remote (if the box responds to the remote), and then switch off and unplug at the mains.
Wait at least 30 secs and then Plug back in and switch your Sky Q box back on at the mains.
Wait for the on screen instructions to disappear and the front led to turn Amber. Then wait for 30 secs before you press Home on your Sky Q remote or if this is not working press the standby button on the front of the Q box (Amber led)

note: some features may take up to 5 minutes to return.

Reboot the mini as above.
If the mini still does not connect reliably try a Network Reset on the mini.
Network Reset found in mini Home - Settings - Setup - Network.
Highlight Status and then select Reset on the right hand side. Follow instructions to WPS with main Q box.
You will be asked to press the WPS button on the main Q box (not the mini as the Network reset will start the mini WPS automatically).

If you are on Sky Broadband and the Router is nearer to the mini than the main box then you can try pressing WPS on the router instead of the main Q box. If you do this make sure you press the Sky router WPS button and not the router reset button.

Re: Multi screen not working

KevinBrad1957 — Fri, 13 Sep 2024 14:01:56 GMT

The multi room box is not responding and the tv says no signal, I have reset the router but no response, I have checked the main Sky Q box and that is working

topic Re: Multi screen not working in Sky Q

Multi screen not working

Re: Multi screen not working

Re: Multi screen not working