topic Re: You tube keeps cutting off in Sky Q

You tube keeps cutting off

DeborahFirman1 — Thu, 12 Sep 2024 18:34:22 GMT

When kn Youtube app it just cuts off and goes back to tv station. Any ideas how to stop this please?

Re: You tube keeps cutting off

Chodley — Thu, 12 Sep 2024 18:40:53 GMT

What software version are you on? Something sounding like this was fixed in the latest update.

Re: You tube keeps cutting off

DeborahFirman1 — Thu, 12 Sep 2024 18:42:21 GMT

I've no idea im a complete technophobe 😂

should i try to reload it?

thank you

Re: You tube keeps cutting off

Chodley — Thu, 12 Sep 2024 18:43:55 GMT

No it's a full Sky firmware update needed

look in settings. Current version is pretty intuitive to find.

Re: You tube keeps cutting off

DeborahFirman1 — Thu, 12 Sep 2024 18:45:41 GMT

Thank I'll try that

Re: You tube keeps cutting off

Chodley — Thu, 12 Sep 2024 18:50:10 GMT

Version with the fix is Q270.000.0010.02L

if I remember correctly.

Re: You tube keeps cutting off

iiibizbysa — Fri, 13 Sep 2024 05:30:56 GMT

Looks like a firmware update might fix the YouTube issue. Just head to your Sky settings and see if you’re on the latest version (Q270.000.0010.02L). That should do the trick!

Re: You tube keeps cutting off

DeborahFirman1 — Fri, 13 Sep 2024 05:32:48 GMT

Thank you

yes it seems im on that

Re: You tube keeps cutting off

Chodley — Fri, 13 Sep 2024 06:25:56 GMT

@DeborahFirman1 wrote:
Thank you
yes it seems im on that

Ok and you are still having the problem?