topic Re: Sky Box. in Sky Q

Sky Box.

RogerMacNair — Thu, 12 Sep 2024 17:58:38 GMT

Having a problem with my sky box. The light is showing amber. Can't get it to change to green when I press the sky button on my remote. So that I can then access service.

Re: Sky Box.

oldfella — Thu, 12 Sep 2024 17:59:16 GMT

@RogerMacNair wrote:

Having a problem with my sky box. The light is showing amber. Can't get it to change to green when I press the sky button on my remote. So that I can then access service.

Hi @RogerMacNair

Have you tried pressing the Standby button (Amber led) on the front of the Q box.
If this turns the Q box on
With the Q box on with green led try completly resetting your Bluetooth remote.
Press and hold 7 & 9 together on the remote until it’s led flashes four times.
Then make sure that you are pointing your remote at the Q box and press 1 & 3 together until the led flashes and follow onscreen instructions to re- pair to TV.

Re: Sky Box.

RogerMacNair — Thu, 12 Sep 2024 18:02:29 GMT

I have tried pressing the button on the front of the sky box, but it remains Amber. This suggests to me that there is not a problem with the remote, but with the sky box.

Re: Sky Box.

RogerMacNair — Thu, 12 Sep 2024 18:04:27 GMT

The sky box I have is quite an old one. It just says sky on the front left.

Re: Sky Box.

oldfella — Thu, 12 Sep 2024 18:04:50 GMT

@RogerMacNair wrote:

I have tried pressing the button on the front of the sky box, but it remains Amber. This suggests to me that there is not a problem with the remote, but with the sky box.

Hi @RogerMacNair

Work through the following link
https://www.sky.com/help/articles/sky-q-box-wont-turn-on
If you have to order a new Q box this usually means a doorstep swap.
Don’t forget to keep your viewing card from the failed box if you order a replacement.
Also if the box you are replacing is a 2TB there are two versions of power supply. One has a standard C7 (figure of eight) power lead socket in the back of the Q box. The other has a separate power supply. Although this still has the C7 power lead into the power supply there is a multi pin Din power socket in the Q box for connecting the power supply. Make sure that the replacement box has the power supply included if the Q box has the orange coded multi pin din socket in the back of the Q box. See below.

Re: Sky Box.

oldfella — Thu, 12 Sep 2024 18:06:18 GMT

@RogerMacNair wrote:

The sky box I have is quite an old one. It just says sky on the front left.

That's the same as all the main Q boxes @RogerMacNair