Sky Q box not working with Mini Box or Sky GO

Gary+McRae — Thu, 12 Sep 2024 17:19:42 GMT

So for the last few days both my mini boxes wont display any channels or recordings from my main sky Q box. I can only use apps through both mini boxes. Sky GO on my phone and PC also can't see the sky Q box. Sky Q main box working fine otherwise, shows ticks for all services, internet etc. My main Q box for the last year has needed regularly turning off and on again because of freezing, but this is normal it appears with sky's rubbish equipment.

So far i've tried

1. Unplugging sky Q box several times

2. Unplugging both mini boxes several times

3. Unplugging my router (not sky)

4. Reactivating both Sky Q and Sky Mini boxes in settings menu of main box

I'm about at the point i'm ready to cancel Sky completely, the equipment is unrealiable (both main box and mini boxes regularly need resetting) and the prices are out of control. If it doesn't record the F1 this weekend because of freezing, the whole lot can go in the bin and sky can come get it.

Should I just book an engineer visit and tell him to bring a new box?

Re: Sky Q box not working with Mini Box or Sky GO

oldfella — Thu, 12 Sep 2024 17:43:20 GMT

@Gary+McRae wrote:

So for the last few days both my mini boxes wont display any channels or recordings from my main sky Q box. I can only use apps through both mini boxes. Sky GO on my phone and PC also can't see the sky Q box. Sky Q main box working fine otherwise, shows ticks for all services, internet etc. My main Q box for the last year has needed regularly turning off and on again because of freezing, but this is normal it appears with sky's rubbish equipment.

So far i've tried

1. Unplugging sky Q box several times

2. Unplugging both mini boxes several times

3. Unplugging my router (not sky)

4. Reactivating both Sky Q and Sky Mini boxes in settings menu of main box

I'm about at the point i'm ready to cancel Sky completely, the equipment is unrealiable (both main box and mini boxes regularly need resetting) and the prices are out of control. If it doesn't record the F1 this weekend because of freezing, the whole lot can go in the bin and sky can come get it.

Should I just book an engineer visit and tell him to bring a new box?

Hi @Gary+McRae .
Try a Reset Settings in the main Q box hidden menu.
To enter hidden menu press Home and navigate down to Settings but do not select Settings.
With Settings highlighted press 0 0 1 Select.
Only Carry out the first Reset (Reset Settings) as the other two will wipe all recordings.
After the Reset you will have to re pair your Bluetooth remote If you use one.
If you cannot switch the Q box on with the remote after the Reset press the Standby button (Amber led) on the front of the box.
To re pair the remote press 1 & 3 together on the remote and follow onscreen instructions to re pair.

Make sure that you are pointing the remote at the Q box when you press 1 & 3 together.

Resetting the settings will also reset:

Audio visual settings, such as picture resolution and HDMI control
Settings changed within the hidden engineer menu, include LNB type. If on a communal dish you need to reset the LNB to SCR in the hidden menu. After changing the LNB type you need to reboot the Q box.

Once the main Q box back on reboot it again and then when the main boxt is completely back up and running reboot the minis.

To reboot press Standby on your Sky Q remote (if the box responds to the remote), and then switch off and unplug at the mains.
Wait at least 30 secs and then Plug back in and switch your Sky Q box back on at the mains.
Wait for the on screen instructions to disappear and the front led to turn Amber. Then wait for 30 secs before you press Home on your Sky Q remote or if this is not working press the standby button on the front of the Q box (Amber led)

note: some features may take up to 5 minutes to return.

Reboot the minis as above.
If the mini still does not connect try a Network Reset on the minis. Start with the one nearest to the main Q box
Network Reset found in mini Home - Settings - Setup - Network.
Highlight Status and then select Reset on the right hand side. Follow instructions to WPS with main Q box.
You will be asked to press the WPS button on the main Q box (not the mini as the Network reset will start the mini WPS automatically).

. If you get the first mini connected then for other minis use WPS on the nearest Q device (main Q box or previously connected mini).

Failing all of the above you may need a Sky Q WiFi Booster to position midway between your main Q box and the mini and you will need to contact Sky directly.

Re: Sky Q box not working with Mini Box or Sky GO

Gary+McRae — Sat, 14 Sep 2024 10:28:41 GMT

Tried Resetting as above, no change. The mini boxes do say they are connected to the Q box, but u can't access recordings or watch any channels. I'm thinking its time to book an engineer to come out with a new Q box.

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Sky Q box not working with Mini Box or Sky GO

Re: Sky Q box not working with Mini Box or Sky GO

Re: Sky Q box not working with Mini Box or Sky GO