https://helpforum.sky.com/t5/Sky-Q/Downloading-in-Ultra-HD/m-p/4748305#M665657 <BLOCKQUOTE><HR /><a href="https://helpforum.sky.com/t5/user/viewprofilepage/user-id/3224055">@Jasper2344</a>&nbsp;wrote:<BR /><P>Hi all,</P><P>&nbsp;</P><P>After downloading an episode of a program or a movie during play back the sound cuts out for a coupke of seconds the its fine. Usually does this 2-4 times depending on the program length. Any ideas on how i can solve this? Many thanks.</P><HR /></BLOCKQUOTE><P>Are the drop-outs repeatable, as in, if you rewind and play back the same section does it drop out in the same place? If this is the case then you could try fully deleting the download from your box and trying a new download. If this exhibits the same problem then it'll be worth notifying Viewer Relations as it's probably a problem with the encoding of the original file.&nbsp;</P><P>You can email them here: <A href="mailto:ViewerR@sky.uk" target="_blank">ViewerR@sky.uk</A></P><P>&nbsp;</P><P>&nbsp;</P> Thu, 12 Sep 2024 11:50:53 GMT Mister_Dalek 2024-09-12T11:50:53Z https://helpforum.sky.com/t5/Sky-Q/Downloading-in-Ultra-HD/m-p/4748270#M665647 <P>Hi all,</P><P>&nbsp;</P><P>After downloading an episode of a program or a movie during play back the sound cuts out for a coupke of seconds the its fine. Usually does this 2-4 times depending on the program length. Any ideas on how i can solve this? Many thanks.</P> Thu, 12 Sep 2024 11:00:58 GMT https://helpforum.sky.com/t5/Sky-Q/Downloading-in-Ultra-HD/m-p/4748270#M665647 Jasper2344 2024-09-12T11:00:58Z https://helpforum.sky.com/t5/Sky-Q/Downloading-in-Ultra-HD/m-p/4748305#M665657 <BLOCKQUOTE><HR /><a href="https://helpforum.sky.com/t5/user/viewprofilepage/user-id/3224055">@Jasper2344</a>&nbsp;wrote:<BR /><P>Hi all,</P><P>&nbsp;</P><P>After downloading an episode of a program or a movie during play back the sound cuts out for a coupke of seconds the its fine. Usually does this 2-4 times depending on the program length. Any ideas on how i can solve this? Many thanks.</P><HR /></BLOCKQUOTE><P>Are the drop-outs repeatable, as in, if you rewind and play back the same section does it drop out in the same place? If this is the case then you could try fully deleting the download from your box and trying a new download. If this exhibits the same problem then it'll be worth notifying Viewer Relations as it's probably a problem with the encoding of the original file.&nbsp;</P><P>You can email them here: <A href="mailto:ViewerR@sky.uk" target="_blank">ViewerR@sky.uk</A></P><P>&nbsp;</P><P>&nbsp;</P> Thu, 12 Sep 2024 11:50:53 GMT https://helpforum.sky.com/t5/Sky-Q/Downloading-in-Ultra-HD/m-p/4748305#M665657 Mister_Dalek 2024-09-12T11:50:53Z