topic Re: Remote and SkyQ not working in Sky Q

Remote and SkyQ not working

SallyAnn+Adams — Thu, 12 Sep 2024 06:50:54 GMT

My remote won't work. Changed the battery, tried 4&6,7&9,1&3. Tried to unplug it all. Tried to reset it etc.

Stuck on accessibility screen and cannot get off at all. PLEASE HELP

Re: Remote and SkyQ not working

Daniel0210 — Thu, 12 Sep 2024 06:53:37 GMT

@SallyAnn+Adams wrote:

Stuck on accessibility screen and cannot get off at all. PLEASE HELP

@SallyAnn+Adams

Sky have suggested the following...

Unpair their Sky Q remote from the box by holding 4&6
Wait for the remote to flash
Then dismiss the information screen "Skip & set up later"
Hold 1&3 to repair the remote control

If 4&6 does not allow you to clear the information screen, try holding 7&9 to reset the Sky Q remote then hold 1&3 and follow the on-screen setup journey to allow the remote to control the TV.

Re: Remote and SkyQ not working

SallyAnn+Adams — Thu, 12 Sep 2024 06:54:26 GMT

Tried this! Doesn't work:(

Re: Remote and SkyQ not working

Chodley — Thu, 12 Sep 2024 07:18:35 GMT

Probably need a new remote then